Customer Service Representative

3 days ago

Miami, Florida, United States Lightning Spark Market Full time


Ab out u s
Lightning Spark Market was created by a dedicated team who believes in an entrepreneurial approach towards professional and personal growth. Bottom line, we love what we do and will continue to drive the needle towards our ultimate goal of creating a global business.

Job Description:
We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

About you

  • Demonstrated problem-solving skills
  • Excellent customer service skills
  • Excellent English language skills
  • Ability to stay calm when customers are stressed or upset.
  • Experience working with customer support.

Education:

  • High school diploma, general education degree or equivalent.

Perks:

  • Competitive salary
  • Paid time off
  • 401(k) retirement plan (US only)
  • Professional development opportunities
  • Positive and supportive work environment

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Job Type: Full-time

Pay: $ $ per month

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