Customer Experience

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**The City of Wichita is NOT an E-Verify Employer.**

**Distinguishing Features of Work**

Looking for motivated self-starters

Join our team as a Customer Experience and Business Development Manager,

supporting the dynamic Marketing and Communications Division at the

Airport. In this role, your primary focus will be on enhancing the

customer experience by implementing and managing innovative programs and

services. In addition, you will have the opportunity to enhance the

customer experience by researching and identifying innovative products,

services, and amenities for our airport.

As a key contributor, you will be responsible for developing compelling

communication and marketing materials that promote the airport, air

Services, Properties, And Other Offerings. Additionally, You Will
actively engage in media relations, curating engaging social media

content, and driving new business development initiatives.

If you thrive in a fast-paced environment, this position offers even

more. You will play a vital role in assisting with air service

development, while also contributing to public relations efforts,

community outreach programs, and tracking regional economic

developments.

If you are a proactive and results-driven professional with a passion

for customer experience and business growth, we want to hear from you

Join our team and be part of shaping the future of our airport and the

services we provide.

• \\Posting may close at any time\\**

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**Examples of Work Performed**

• Ensure service levels provided by tenants and airport staff are at

acceptable and consistent levels.

• Stay abreast of industry trends and innovations in amenities and

concession offerings and right size them for ICT.

• Research products and services that may be implemented to enhance

the customers experience

• Maintain effective communications with airlines, concessionaires,

service providers and the TSA to identify and resolve issues that

impact passengers.

• Manage the airports customer service programs and Information Desk

personnel.

• Plan and implement special activities for holidays and inaugural

events

• Manage the airports social media channels with engaging content,

pictures, and videos

• Develop brochures and other marketing materials
• Identify target audience, effective mediums, and communications to

help promote business opportunities.

• Establish, track, and manage performance measures for all marketing

efforts.

• Establish internal communications to keep internal stakeholders

engaged in relevant customer service programs and initiatives.

• Assist Director of Airports in establishing public relations

strategies and campaigns for major programs, projects, and

initiatives.

• Assist in tracking data and building business reports to present to

airlines that drive changes and/or growth in our air service.

• Receives inquiries and furnishes information as required.
• Completion of assignments may require the operation of a vehicle.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.

**Requirements of Work**

• Ability to communicate clearly and effectively, both orally and in

writing.

• Knowledge of excellent customer service practices and principles
• Ability to develop and maintain effective working relationships with

staff at all levels of an organization, public officials, elected

officials, and the public.

• Knowledge of the functions, practices and principles of information

processing, analysis and management

• Knowledge of software and web development tools useful in

communicating and marketing Airport programs and services.

• Knowledge of and abi ity to utilize Microsoft office products.
• Knowledge of principles and practices of communications, public

relations, advertising, and social and traditional messaging

platforms.

• Ability to deliver effective oral presentations.
• Ability to plan, organize and implement complex plans to meet

stakeholder information-sharing objectives.

• Ability to develop strategic, measurable, multi-media communication

projects and campaigns that engage and persuade targeted audiences.

• Skilled in social media platforms, marketing, and advertising

principles

• Requires ability to acquire and maintain a valid Kansas driver\'s

license.

• An employee shall not pose a direct threat to the health or safety

of other individuals in the workplace.

Offers of employment are contingent upon passing mandatory ten-year

background investigation that includes employment, driver\'s license,

security threat assessment (STA), and criminal history records check

(CHRC), and pre-employment physical which includes drug screening.

Applicants have r