Retention Account Manager

Company Overview 

Allbridge is the leading supplier of world class connected technology solutions, services, and support for high-density properties. 

With more than 35 years of continuous growth and industry experience, Allbridge supports technology in over one million rooms, in 8,000 properties, across North America and the Caribbean, including hotels, resorts, senior-living communities, condominiums, multifamily developments, and mixed-use properties. 

Job Summary

Working closely with our existing customer base the Retention Account Manager will be responsible for the renewal of all Video contracts. By sharing the value of working with Allbridge they will renew and upgrade current customer contracts. The team member will work closely with our Sales Team members to identify and pass over other sales opportunities within their customer base. 

The Retention Account Manager will also work with our customers that show signs of wanting to move away from the solutions Allbridge provides. They will work to provide solutions and contracts that ensure these customers are retained. 

In this role the ideal candidate will also work with current and prospective customers to identify and qualify inbound leads before sharing them with the Sales Team. 

The role requires high energy and a desire to lead activities that are going to drive the sales process forward. Using our Salesforce CRM the Retention Account manager will record and track activies along with detailed notes related to the customer opportunities. 

Essential Job Functions and Responsibilities

• Own the renewal process from opportunity creation, strategic meeting, contract creation and closing. 
• Support the development of sales strategies to draw in potential buyers or to solicit new potential customers.
• Follow-up with prospective customers/buyers who expressed interest but did not purchase any goods.
• Perform regular follow-up communication (i.e., phone calls, emails, other outreach as requested, etc.) and facilitate communication with existing customers to reaffirm their sales satisfaction and identify new potential sales opportunities. 
• Take initiative to request direction from sales executives in support of meeting company sales goals. 
• Produce qualified prospects by following up on inbound leads from various marketing programs, or conducting outbound, proactive calling to target accounts or markets. Manage a personal lead pipeline and follow-up tasks and reply to incoming sales requests from prospects via sales line/live chat and route to the appropriate sales team member. 
• Work closely with marketing, pre-sales, and sales teams to nurture prospects over time, discover needs, offer relevant resources, and identify and document where they are in the buying process to motivate sales opportunities.
• Utilize targeted and insightful questions to speak knowledgeably with decision makers, provide content and product/service information, and work with prospect to explain how product and/or service can address their challenges. 
• Remain intimately involved in understanding the organization's products and/or services.  
• Meticulously document outbound/inbound activity and maintain client accounts in customer relationship management (CRM) systems and other marketing databases. Develops sales opportunities to meet/and exceed personal outbound call and lead generation metrics. 
• Consistently integrates Albridge's core values into their everyday habits by treating all customers, internal and external, professionally, honestly, and respectfully.
• Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance.
• Other miscellaneous duties as assigned.

Required Qualifications 

• Bachelor's degree in business administration or management, marketing, or related field is recommended.
• At least two years of previous experience in outbound call center, inside sales experience, or related sales experience. In lieu of a degree, must have 5 years of previous similar experience.
• Expereince in identifying, managing and closing renewal opportunities. 
• Proven to consistently achieve and exceed sales and retention goals with a high level of customer service.
• Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management. 
• Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness. 
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred.
• Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language.
• Must be authorized to work in the United States without sponsorship. 

Workplace Benefits We Offer 

In addition to your earnings and other incentives Allbridge offers a comprehensive package of benefits, based on eligibility, typically for regular, full-time positions, some of which includes:

• Medical and Prescription options, Dental, Orthodontics and Vision Plans
• Rich HSA company-funded options and Flexible Spending accounts
• 100% Company paid premiums for Short Term Disability 
• Life and Accidental Death and Dismemberment insurance Plan options
• Supplemental Insurance Plan options
• 401(k) Profit-Sharing Retirement plan 
• Flexible Paid Time Off after 60 days of employment 
• Paid Holidays, per Employee Handbook
• Work culture supportive of diversity and inclusion

Equal Opportunity Statement

Allbridge is an Equal Opportunity Employer. Allbridge does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.