Account Manager

About 3rd Millennium Classrooms
3rd Millennium Classrooms is on a mission to change behavior through education. Since 1999, we have partnered with higher education institutions, court systems, secondary school districts, and organizations nationwide to deliver engaging, evidence-based courses that make a real difference. When you join our team, you're not just selling a product — you're helping people change their lives.

Our Culture Is

• Innovative — forward-thinking, agile, and unafraid to take smart risks that drive meaningful impact.
• Team-oriented — drama-free, respectful, and accountable; we collaborate across teams to make things right and deliver results.
• Tenacious — persistent and determined, we approach challenges with resilience and a growth mindset.
• Ethical and emotionally intelligent — we act with honesty, empathy, and professionalism in every interaction.

About The Role
We're looking for a motivated and relationship-driven Account Manager to nurture and grow client partnerships. This role is ideal for someone who thrives on creating exceptional customer experiences, solving problems, and ensuring that every client feels valued and supported.

As an Account Manager at 3rd Mil, you'll serve as the primary contact for a portfolio of client accounts, overseeing onboarding, engagement, renewals, and retention. You'll work collaboratively with Sales Executives and internal teams to ensure clients are set up for success and equipped to make the most of our educational programs.

What You'll Do

• Build and maintain positive, long-term relationships with clients across all markets
• Educate clients on courses, best practices, and our Student Management System
• Guide new accounts through onboarding and setup, ensuring smooth implementation
• Proactively identify opportunities to increase engagement with low-performing accounts
• Coordinate renewal and retention efforts, generating renewal quotes and invoices
• Respond promptly to client questions, issues, and requests to ensure satisfaction
• Collaborate closely with Sales Executives and internal teams for complex client needs
• Maintain accurate client information, tasks, and communications in HubSpot CRM
• Generate monthly reports (e.g., outcome and performance data) and assist with analysis
• Continuously improve by seeking and applying feedback
• Dedicate time to professional development and ongoing training

What You'll Bring

• Strong communication skills (verbal and written) and professional presence
• Experience in relationship or account management preferred
• Knowledge of HubSpot CRM, GSuite, and Microsoft Office tools
• Excellent organization, prioritization, and time management skills
• Ability to conduct effective and professional virtual meetings
• A proactive, problem-solving mindset and a genuine desire to help clients succeed
• Ability to work independently in a remote environment while collaborating with a team
• Openness to feedback and a growth-oriented attitude

*Performance expectations*

• Respond to all emails and inbound calls within the same business day
• Complete all HubSpot tasks by their due date
• Monitor client onboarding progress through to "Go Live"
• Maintain a 90% renewal rate for eligible annual accounts
• Consistently meet monthly revenue goals
• Dedicate at least 5 hours per month to professional development

Benefits

• Health, dental, and vision insurance
• Health savings account (HSA) with company match
• 401(k) with company match
• Long-term Disability insurance
• Paid time off and holidays
• Opportunities for professional growth and advancement

*Ready to make an impact?*
Apply today and help us support courts, secondary schools, and higher education nationwide through meaningful, behavior-changing education.

The Pay Range For This Role Is
43, ,000 USD per year(San Antonio)