Clinical Operations Manager

ERA Health Research is seeking a Clinical Operations Manager to join their Redmond, WA clinic. The Clinical Operations Manager will oversee the daily operations, administration, and staffing of the clinic, reporting directly to the Director of Clinical Operations. This role is pivotal in ensuring smooth patient access, scheduling, project management, and maintaining study quality assurance standards. The Clinical Operations Manager collaborates with leadership and key stakeholders to align strategic goals with operational activities.

DUTIES & RESPONSIBILITIES

• Manage the operational and administrative functions of the clinic, including front desk oversight, patient access, daily scheduling, project management, and study quality assurance.
• Partner with leadership and key stakeholders to support clinic, administrative, and research teams (EDC & Specimen Management).
• Ensure proper clinic staffing levels to meet patient visit requirements.
• Directly oversee personnel across clinical, ED, front desk, specimen management, and EDC teams.
• Handle hiring, staff development, performance management, disciplinary actions, and separations when necessary.
• Assist in long-term planning and program coordination, including anticipating staffing and space needs, as well as adapting to new procedures, equipment, and technological advancements.
• Establish metrics to ensure staff adherence to departmental policies and procedures.
• Develop and implement opportunities for staff to maintain and enhance individual skills and competencies.
• Lead staff through ERA initiatives and process changes.
• Foster cross-functional collaboration to work seamlessly and provide tangible support to revenue generating activities.

QUALIFICATIONS

Required:

• Bachelor's degree in Health Care Administration, Business Administration, Nursing, or related field.
• Minimum 4 years of experience in a Clinical Operational leadership role, including 2 years of Clinical Research experience.
• Previous experience leading a team and managing day-to-day clinic workflows.
• Ability to plan, assign, and/or delegate, and supervise the work of others.
• Ability to work well with team members toward a common purpose and reinforce the efforts and goals of the work group.
• Ability to support employee growth, address performance issues, and resolve conflicts professionally.
• Experience managing hiring, onboarding, scheduling, and performance management processes.
• Strong organizational and multitasking abilities in a fast-paced clinical environment.
• Excellent critical thinking, problem solving, conflict resolution skills.
• Excellent written, verbal, and interpersonal communication skills.
• High attention to detail.
• Ability to manage and lead in a busy setting with competing demands for time and resources.
• Knowledge of clinical and administrative protocols, procedures, and standards, including quality assurance.
• Ability to ensure compliance with regulatory standards and company policies and procedures.
• Experience with Microsoft Office.

PAY & BENEFITS

Pay Range: $120,000/yearly - $140,000/yearly

Pay is based upon candidate experience and qualifications, as well as market and business considerations

ERA Health Research provides eligible employees with an opportunity to enroll in a comprehensive benefits package which includes:

• Medical, dental, and vision insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• 401k Retirement Savings Plan
• Paid time off (PTO) starting at10 days per year and 1 hour of sick leave for every 40 hours worked.
• 2 Floating Holidays per year

TRAVEL

Occasional travel, including local and national business trips (approximately 1–2 times annually).

PHYSICAL DEMANDS

• Frequent use of keyboard and mouse
• Frequent use of computer monitors and other electronic screens
• Frequent standing, walking, bending, and stooping
• Occasional ability to lift 10 pounds
• Ability to differentiate colors according to study protocols

EEO STATEMENT

ERA Health Research provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information, or other protected status. Applicants and employees with disabilities may be entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview and/or employment process which will ensure an equal employment opportunity without imposing undue hardship on ERA Health Research. Please inform our team if you are requesting accommodation to complete any forms or otherwise participate in the application process or perform the essential functions of this role.