Operations Program Launch Manager

Overview
Organization Summary:

You have deep passion for excellence in Launch with quality in execution. Your heart skips a beat when a big, problem is put in front of you because you are so excited - you can't wait to solve it. You see opportunities when others see failures. You are a great communicator and are confident in your own abilities. You value diversity and are a generous listener. You are a rigorous project manager and take pride in delivering impactful, on-time initiatives. You detect risks and mitigate them like a super-hero…and, you have a sense of humor

We have a great team in Planning & Launch and are missing just ONE more team member Part of Microsoft Operations, this role is part of a fast-paced, results oriented group that interacts with other corporate stakeholder groups, Finance, Business, Engineering, Marketing, Support, and many more organizations to ensure our Launches are truly operationalized with efficiency and partner and customer focus. Our role provides an excellent opportunity to learn about the many aspects of Microsoft while driving world class operations processes & systems. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Position Description
The Planning & Launch team is looking for a highly motivated individual to manage the launch of initiatives across the Microsoft global business to best serve our Customers and Partners. This position is responsible for leading across all facets of launch from the creation of project plans to the final execution. The experienced individual will build strong relationships with counterparts and lead relevant discussions to operationalize the work that directly impact the business vision and strategy. Once impacts are assessed and plans are built, this role will lead a launch team to bring these changes to market, tracking risks/issues, and ultimately ensuring excellence in delivery. In addition to ensuring launch readiness execution, this role will be key in supporting the discipline of launch through artifact authoring and management, partnership with the broader launch community to identify and execute process improvements, documentation and roll-out to the broader organization. A key aspect of this role is supporting the commercial business top priorities to enable growth through its partner ecosystem.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Run project launch teams, facilitating effective meetings and driving key decisions with stakeholders in order to ensure a solid Plan of Record & schedule
• Responsible for driving accountability across various work streams throughout the launch process
• Identify requirements and document a working Plan of Record, driving change control, managing issues and escalation, triage, cross group coordination and milestone management
• Identify and manage project risks to reduce escalations and poor experience due to gap in understanding or adherence to process.
• Be a trusted Advisor to stakeholders and manage relationships and expectations; act as a single point of contact for queries and escalations around the project; create required artifacts and take active participation in all reporting requirements; providing global communications that touches the right levels of the organization.
• Competencies needed: Strategic Insight; Impact & Influence; Cross-Group Collaboration; Analytical Problem Solving; Interpersonal Awareness; Dealing with Ambiguity, Global Process Management; Project Management; Confidence; Global Insight; Communication Skills

Qualifications
Required Qualifications:

• Bachelor's Degree in Operations, Business Supply Chain, Finance, Business Management, Accounting, Human Resources (HR), Organizational Development or related field AND 4+ years experience in operations or process design or program/project management OR equivalent experience.

Preferred Qualifications

• Master's Degree in Management, Business Administration, or related field AND 6+ years experience in operations or process design or program/project management OR Bachelor's Degree in Operations, Business Supply Chain, Finance, Business Management, Accounting, Human Resources (HR), Organizational Development or related field AND 8+ years experience in operations or process design or program/project management OR equivalent experience.
• Project Management Professional (PMP) certification, PMI Certification, or equivalent.
• Lean Six Sigma certification or equivalent.
• Experience dirving continuous improvement & delivery against agreed objectives
• Ability to manage short, medium, and long-term planning horizons concurrently
• Proven ability to communicate effectively at all levels across the organization is essential
• Negotiation skills with an ability to impact and influence at senior level

Launch Management IC4 - The typical base pay range for this role across the U.S. is USD $96,500 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $123,500 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about
requesting accommodations.