Security Officer Coordinator

POSITION PURPOSE

• Ensures and provides security for patients, employees, and visitors. Protects hospital's buildings, assets, parking lots, and grounds. Coordinates work schedules for Security Officers, Campus Receptionists, and Couriers.
• Investigates incidents of all types that occur on Froedtert South property and generates reports and follow up activities as a result.
• Reviews and/or provides advice, support, and training to Froedtert South employees and affiliated staff on security-related matters to include interpretation and application of security policies and procedures, investigation of incident reports, verbal and physical de-escalation techniques, conflict resolution techniques, how to address threatening behavior, and other relevant topics.
  Helps with designing security-related programs to meet identified needs, and assists Director with staff recruitment, retention, disciplinary actions, daily operations, scheduling, quality assurance projects, and general management of the Guest Relations/Security department.

SITE(S)

• Froedtert South controlled and operated facilities

MINIMUM EDUCATION REQUIRED

• A high school diploma or equivalent is required.
• Degree or certificate from academy or technical school in a related field is preferred.

MINIMUM EXPERIENCE REQUIRED

• 1 – 3 years of security-related experience is required.
• 1 – 3 years of leadership experience is preferred.

LICENSES / CERTIFICATIONS REQUIRED

• Valid driver license to operate a motor vehicle.
• Basic Life Support (BLS) "HeartSaver" (CPR/AED) certification via the American Heart Association within 6 months from hire date.

SUPERVISES

• Guest Relations/Security and Courier Service staff

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Ability to successfully complete assigned FEMA courses within 6 months from hire date (or provide previously completed course certificates).
• Ability to write comprehensive security reports.
• Ability to assist with the de-escalation of aggressive individuals.
• Ability to operate two-way radio equipment, computers, various computer-based programs, surveillance, access control systems, etc.
• Ability to comprehend instructions and material in English and professionally communicate via effective written, verbal, and interpersonal skills.
• Understand the importance of maintaining confidentiality related to sensitive communications, personnel information, and documents/records, per Froedtert South policy, HIPPA, and/or other applicable laws.
• Ability to successfully manage and monitor departmental training assignments, and address non-compliance matters promptly.
• Ability to remain calm in stressful situations, be attentive to detail, and work in a fast-paced environment.
• Possess general project management skills related to project/assignment planning, coordination, and completion per established timelines.
• Physical ability to walk, run, bend, kneel, climb multiple flights of stairs, , transport guests in wheelchairs/beds, and intervene with combative and aggressive individuals.

PRINCIPLE ACCOUNTABILITIES AND ESSENTIAL DUTIES

• Support day-to-day operations independently, escalate major concerns to department Director, and assist the team with staffing needs as necessary.

• Help develop training material, discussions, and assessments related to workplace violence prevention and response procedures.

• Promote a safe and secure environment for patients, employees, and visitors.

• Lead team meetings and debriefings.

• Help network with law enforcement and emergency responders as appropriate to coordinate plans, policies, and exercises/drills.

• Assist with maintaining Security Management and Emergency Operations Plans, which supports ensuring Joint Commission, CMS, and Life Safety compliance is met/exceeded.

• Assist Director in general operations of the Guest Relations/Security department including human resources-related issues and day-to-day operations.

• Schedule staffing to cover all shifts, weekends, duties, and/or special assignments at Froedtert South.

• Complete assigned tasks/projects in a professional and timely manner.

• Investigate security threats and breaches and provide prompt follow-up.

Location: Froedtert South, Inc. · GUEST RELATIONS/SECURITY

Schedule: Full-time, Varied, 80