Desktop Support Analyst

4 days ago

Utica, New York, United States Tidal Basin Holdco Full time

Position Summary: You will be responsible for end-user hardware and software support as a desktop support analyst.  This includes Windows-based PCs, Windows Active Directory, and third-party applications. 

You will work with our team of IT professionals to maintain the organization's computer systems, networks, and data. You will perform various IT duties in this role, including firewall modifications, troubleshooting physical networking (switches and cabling), system security patching, and systems deployment.

The ideal candidate would be someone with a solid foundational knowledge base and documented experience with end-user support. The individual also would possess a strong self-drive and be capable of working autonomously to solve problems, self-educate, and stay current on emerging technologies. Strong communication and relationship-building skills are preferred.

Job Duties and Responsibilities include:


• Basic troubleshooting and maintenance of Windows Server.


• Firewall maintenance, upgrades, and configuration.


• Ability to perform in varying conditions, including in-car technology deployment and troubleshooting.


• Utilize the PDQ suite for remote software deployments and patch management.


• Maintain Windows Active Directory.


• Microsoft Exchange management.


• Assist in developing, implementing, and maintaining security policies, processes, and procedures with support from the Tidal Basin team.


• Other duties as assigned

Skills and Competencies:


• Strong analytical, critical thinking, and problem-solving skills.


• Demonstrates an ability to operate independently towards a common objective.


• Well-rounded professional across many information technology subjects matters.


• Keen time and resource management skills.


• Demonstrates an ability to adapt and learn in a dynamic work environment.


• Strong sense of integrity.


• Professional communication skills, both oral and written.


• Ability to track and communicate project progress and roadblocks

Required Education and Experience:


• years of relevant IT support experience.


• Bachelor's Degree in Information Technology or Associate's Degree with comparable experience.


• Desired: Working knowledge of Virtualization Technologies (VMware or Hyper-V)


• Preferred: Knowledge of Windows Active Directory.


• Preferred: Knowledge of Microsoft Exchange and SMTP principles.


• Desired: Knowledge of SonicWall edge firewalls and security services

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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