Ecommerce Manager

2 days ago

New York, New York, United States SBH Fashion Full time $90,000 - $95,000 per year

A luxury fashion brand known for timeless and elegant women's apparel is looking for a hands-on Ecommerce Manager to oversee and grow our direct-to-consumer business. This role is ideal for a self-starter who thrives in a fast-paced, entrepreneurial environment and enjoys wearing many hats.

Key Responsibilities
Shopify Site Management

  • Oversee all aspects of the Shopify ecommerce site, ensuring site is up-to-date, functional, and visually aligned with the brand
  • Manage and execute site updates, new product launches, merchandising, content updates, and promotions
  • Identify and troubleshoot site bugs or errors, working with developers or agencies as needed

Ecommerce Operations

  • Oversee day-to-day ecommerce operations including order processing, fulfillment, and shipping accuracy
  • Manage inventory flow between the warehouse and the ecommerce platform to ensure accurate stock levels
  • Maintain close communication with warehouse partners to ensure timely fulfillment, returns processing, and quality control

Customer Service Management

  • Manage and support the customer service representative, ensuring timely and professional handling of all customer inquiries, returns, and issues
  • Develop and implement policies and procedures to enhance the customer experience

Project Management

  • Lead and execute ad-hoc ecommerce projects (e.g., platform integrations, operational process improvements, new tech tools)
  • Collaborate cross-functionally with marketing, creative, and operations teams to support brand initiatives online

Qualifications

  • 3+ years of ecommerce experience, preferably with fashion or consumer brands
  • Strong hands-on experience with Shopify and its ecosystem of apps, integrations, and backend management
  • Familiarity with inventory management systems and warehouse operations
  • Excellent problem-solving and troubleshooting skills
  • Strong organizational skills and ability to manage multiple priorities and deadlines
  • Leadership and people management experience is a plus
  • Highly proactive, resourceful, and detail-oriented

Salary $90,000-$95,000

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