Mgmt / Front Desk - Front Desk Coordinator II

23 hours ago

Cincinnati, Ohio, United States Senior Star Full time

Front Desk Coordinator II

Senior Star – The Kenwood

Full-Time | $50,000-$56,000 based on experience

At Senior Star, our associates are the heart of our communities. We lead with love, elevate hospitality, and create meaningful moments for those we serve. We are seeking a warm, organized, and service-driven Front Desk Coordinator II to be the welcoming face of our community while also supporting and coordinating resident transportation needs.

What You'll Do

  • Serve as the first point of contact for residents, families, visitors, and vendors, delivering Legendary Hospitality with every interaction.
  • Assist the Business Manager with daily operations.
  • Manage incoming calls, visitor check-ins, and general front desk operations with professionalism and efficiency.
  • Maintain accurate daily logs, documentation, and communication for community operations.
  • Support the scheduling and coordination of transportation services for residents, including medical appointments, outings, and community activities.
  • Collaborate closely with Driver(s) to ensure safe, timely, and well-organized transportation experiences.
  • Communicate transportation schedules, updates, and changes to residents, families, and internal teams.
  • Participate in rotating on-call duties to support transportation needs outside of standard business hours.
  • Assist with administrative tasks and other duties that support smooth community operations.
  • Promote Senior Star's Promise to Do for Each Other with Love in every interaction.

What We're Looking For

  • Experience in a receptionist, front desk, or administrative role preferred.
  • Strong communication, organizational, and multitasking skills.
  • Ability to coordinate multiple schedules with accuracy and attention to detail.
  • Comfort using basic computer systems and scheduling tools.
  • A warm, welcoming presence and the ability to remain calm and composed in a busy environment.
  • Previous experience working with seniors is a plus but not required.
  • Willingness to participate in rotating on-call responsibilities for transportation coordination.

Why You'll Love Working Here

  • A supportive team culture rooted in love, respect, and inclusion.
  • Meaningful, relationship-centered work that makes a daily difference in the lives of residents.
  • Opportunities for growth, training, and development.
  • Competitive pay and benefits package for full-time associates.

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