Revenue Operations Specialist

Revenue Operations Specialist

3-A Sanitary Standards, Inc. | Washington, DC (Metro Center)

$55,000 - $65,000 | Full-Time | Hybrid (3 days in office)

Make Food Safety Your Mission

Every piece of dairy processing equipment bearing the 3-A Symbol meets rigorous hygienic standards—and you'll be the operational force keeping that certification program running flawlessly. If you're energized by precision work, love seeing the direct impact of what you do, and thrive when systems run like clockwork, this role is for you.

What You'll Own

You'll be the operational backbone of our revenue programs at a mission-driven nonprofit that's been advancing food safety standards for decades. This isn't a job where your work disappears into a corporate bureaucracy—in our three-person team, you'll see immediate results from everything you do.

Your core responsibilities:

Symbol Holder Program (40%) - Manage our certification program from application through renewal. You'll process new certifications, run our annual October renewal cycle, track payments, and serve as the primary contact for manufacturers seeking the 3-A Symbol. When 300+ companies trust us with their certifications, accuracy isn't optional—it's everything.

Database & Systems (20%) - Become our go-to expert on our association management system as we transition to HubSpot. You'll maintain pristine data (we're talking 99%+ accuracy), generate reports that drive decisions, and help implement our technology upgrade. If you've ever thought "there has to be a better way to do this," you'll get to build that better way.

Financial Operations (20%) - Process A/R, generate invoices, track revenue against budget, support our annual audit. You'll work directly with our Executive Director and external accountant to keep our financial operations running smoothly.

Conference Support (20%) - Manage registration logistics for our annual conference using Swoogo platform. Track sponsors and exhibitors, produce registration reports, and provide on-site support during our spring event (3-4 days of travel per year).

Who Thrives Here

You're the person who:

• Catches the error no one else sees before it becomes a problem
• Finishes what you start without needing reminders or follow-up
• Gets satisfaction from clean data and systems that work perfectly
• Solves problems proactively rather than waiting to be told what to do
• Communicates clearly with both technical vendors and certificate holders
• Likes variety but also finds genuine satisfaction in recurring work done exceptionally well

What You Need

Required:

• 2-4 years in operations, administration, or customer service requiring precision
• Real database/CRM experience (HubSpot, Salesforce, or similar—not just "I've used databases")
• Advanced Excel skills (pivot tables, VLOOKUP, formulas—you actually use these, not just list them)
• Track record of accuracy in data and financial work
• Self-starter who works independently once trained
• Comfortable learning new technology quickly

Preferred:

• Event registration platforms (Swoogo, Cvent, Eventbrite)
• Association or membership program background
• Bookkeeping or financial systems experience

What Makes This Different

Small team, big impact: You'll work directly with our Executive Director. Your suggestions get heard and implemented, not lost in layers of bureaucracy.

Real mission: Your work directly supports food safety standards that protect public health across the dairy and food processing industries.

Systems you can actually improve: We're implementing HubSpot and Swoogo. You'll help build the workflows, not just inherit broken ones.

Hybrid flexibility: After your 90-day training period, work 3 days in office and 2 remote. We trust you to get work done.

Professional growth: Build genuine expertise in association operations and revenue management. Small organizations let you wear different hats and develop diverse skills.

Reasonable expectations: Core hours are 9-5. October renewal season and our spring conference require some flexibility, but this isn't a 60-hour-week role.

What Success Looks Like

After your first year, you will have:

• Processed 100% of applications within 10 business days, with 99%+ accuracy
• Supported achieving a 92%+ renewal rate through systematic follow-up
• Generated all monthly reports on time, without errors
• Mastered all core systems and can troubleshoot independently
• Earned 4.5/5+ satisfaction ratings from symbol holders you've helped

Compensation & Benefits

• Salary: $55,000 - $65,000 based on experience
• Health insurance
• Retirement plan
• Professional development budget
• Generous PTO
• Hybrid schedule after training period

The Reality Check

This role requires:

• Training period: First 90 days are full-time in office (Metro Center location)
• Ongoing presence: 3 days/week in DC office
• Light travel: 2-3 times per year for event support
• Fall intensity: Annual renewal cycle requires focus and occasional extended hours
• Small org flexibility: Sometimes you'll pitch in on things outside your primary role

If you need fully remote work, a large corporate environment, or want strategic leadership responsibilities, this isn't the right fit. If you want to do excellent operational work where it genuinely matters, keep reading.

How to Apply

Submit your resume and cover letter.

In your cover letter, tell us:

• A specific example of when your attention to detail prevented a significant error (we want the story, not "I'm detail-oriented")
• Why small nonprofit appeals to you (or doesn't—honesty matters more than telling us what you think we want to hear)
• Your actual database/CRM experience (what systems you've used, what you did with them, what you learned)

Anticipated start: December 2025

3-A Sanitary Standards, Inc. is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Job Type: Full-time

Pay: $55, $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Location:

• Washington, DC Required)

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Washington, DC Required)

Work Location: Hybrid remote in Washington, DC 20005