Retail Energy Operations Analyst
1 week ago
Join a company strategically positioned to modernize America's power generation by leveraging global technology and financial partnerships. Be part of groundbreaking projects that enhance energy infrastructure through natural gas and renewable power technologies. Enjoy a great company culture, a competitive annual bonus, and opportunities to grow within a forward-thinking energy firm.
Primary Services is actively recruiting for a
Retail Energy Operations Analyst
to support a major player in the energy sector. This role is ideal for a detail-oriented professional eager to contribute to the day-to-day operations of a dynamic organization. As the
Retail Energy Operations Analyst
, you will play a critical role in monitoring retail power customer activities, ensuring operational efficiency, and supporting process improvements across the PJM market.
Responsibilities
- Execute daily operations in alignment with company policies and procedures for commercial retail power customers.
- Monitor customer enrollments, drops, billing usage, and pre- and post-deal requests to ensure seamless operations.
- Verify compliance with established process controls and identify gaps to strengthen future procedures.
- Evaluate the efficiency and effectiveness of operational processes and recommend improvements.
- Update internal systems with customer contact details, conversations, and issue resolutions.
- Collaborate with internal departments and external vendors to resolve operational challenges.
Qualifications
- Bachelor's degree in a business-related field.
- 1–2 years of experience in Retail Energy, preferably in the PJM market.
- Proficiency with Microsoft Office Suite, including Excel and Word.
- Strong customer service skills with the ability to resolve inquiries effectively.
- Understanding of quantitative data analysis is a plus.
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