Servicing Specialist

6 days ago

Elizabeth City, North Carolina, United States Farm Credit Services of America Full time
Description

Servicing Specialist – Elizabethtown, NC

Are you passionate about supporting agriculture and rural communities? Do you thrive in a relationship-driven environment where your analytical skills and customer service make a real impact? If so, we want to hear from you

As a Servicing Specialist at AgCarolina Farm Credit, you'll play a key role in providing outstanding support for all loan packages. You will maintain excellent customer service with both external and internal customers while assisting with loan closings and post-closing actions, loan validations, maintaining digital and hard copy security files, and servicing branch accounts. You should enjoy the challenge of efficiently supporting and prioritizing high quality loan servicing and accounting from closing through loan satisfaction/release. You will work in a culture that welcomes and respects strong customer service skills, multi-tasking, confidentiality, attention to detail, time management, and organization. 

What You'll Do: 

  • Accurately and efficiently assist with closings of all sized loans with moderate complexity while meeting work quantity and quality expectations
  • Timely and accurately key payments and ledger entries, prepare deposits, report monitoring, and daily balancing 
  • Adhere to Association's internal controls policy
  • Ensure files are complete and scan loan documents per Association policy
  • Show initiative by proactively owning loans from the queue
  • Demonstrate mastery of Servicing Specialist duties and require a low level of oversight
  • Deliver exceptional customer experience 
  • Foster relationships with members and peers
  • Invest in ongoing learning and development opportunities to both grow the individual and the Association.
  • Maximizes quality business growth to meet Association's profitability and other business plan objectives 

What We Value:

At AgCarolina, we believe in:

  • Customer Focus – Building strong relationships through responsiveness and professionalism
  • Collaboration – Working closely with your team and other departments to deliver exceptional service
  • Excellence – Bringing precision, organization, and integrity to everything you do
  • Growth – Enjoying opportunities for development, innovation, and meaningful contribution

What We're Looking For: 

  • Education and/or experience equivalent to Associate's degree in business, legal, or accounting  
  • Strong interpersonal, customer service and problem-solving skills
  • Detail oriented and excellent communication (oral and written) skills
  • Must be a quick learner who takes ownership over their knowledge and continuous development
  • Must be adaptable, highly organized, and capable of prioritizing multiple tasks to meet deadlines and expectations
  • Proficiency in Windows and Microsoft 365 products
  • Ability to learn and efficiently perform in a multitude of loan and accounting systems
  • Experience with technological tools for task management and collaboration 
  • Capability to effectively manage high stress situations in a professional manner 
  • Foster and promote a collaborative team atmosphere 
  • Work independently under general supervision

Why Join Us?

If you're looking for:

  • Competitive pay, including eligibility for incentive pay
  • Comprehensive benefits (medical, dental, life, LTD, and others)
  • Maternity/Paternity/Caregiving Leave
  • Company-matched 401(k) (100% match of the first 6% you defer)
  • Commitment to training and professional development
  • Meaningful work that allows you to make a difference in agricultural and rural communities
  • Opportunities for work-life balance
  • A great work environment with colleagues who share a commitment to our core values

AgCarolina Individual Competencies:

  1. Communicates Effectively
  2. Action-Oriented
  3. Makes Good Decisions
  4. Collaborates
  5. Focuses on Our Members
  6. Welcomes Everyone and Treats Them Fairly
  7. Leadership

Interview Process:
Applications received within the first 2 weeks of posting date will receive priority consideration. The position will remain open, however, until the vacancy is filled.

  1. Phone Screen with AgCarolina HR Representative 
  2. In-person interview

Equal Opportunity Employer/including Disabled/Veterans. AgCarolina is unable to sponsor employment visas at this time. 

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