Housing Services Administrator

Title: Housing Services Administrator

Department: Housing Choice Voucher Program

Salary Grade: M

Salary:$51,000

Position Summary:

The Housing Services Administrator is responsible for administering tenant-based rental assistance to an assigned caseload of 400 – 500 eligible low-income families and individuals participating in the Atlanta Housing (AH) Housing Choice Voucher Program (HCVP), in accordance with program policies and procedures.

The Housing Services Administrator is responsible and accountable for implementation of all aspects of program administration including but not limited to eligibility screening; employment, income, training and school verifications; housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations and program moves conducting recertification; referrals to resident services resources; determining program compliance and handling program terminations; monitoring caseload activities; and providing participant customer service. The Housing Services Administrator may be assigned to all or any of these functional areas within the Housing Services Department. The Housing Services Administrator must be attentive to the social service needs and challenges faced by low-income families and individuals. From time-to-time additional functional areas may be added to this list.

Essential Duties and Responsibilities:

• Administers all aspects of activities required in the administration of AH's Housing Choice Voucher Program as outlined above, for assigned caseload of 400 – 500 participants.
• Monitors and manages caseload ensuring that participant meet and continue to comply with program eligibility and participation requirements.
• Conducts initial certification of applicants and periodic recertification of participants to ensure accuracy and timely determinations of eligibility and subsidy assistance calculations in accordance with AH policies and applicable U.S. Department of Housing and Urban Development (HUD) regulations.
• Provides excellent direct customer service to participants participating in the HCVP including but not limited to responding to inquiries and requests from participants, landlords and the general public.
• Manages program terminations for non-compliant participant.
• Manages referrals of participant to social service provider partners, as appropriate, and monitors progress and compliance with the AH Work / Program Participation requirement.
• Documents all tasks completed in the appropriate participant within the AH's system of operation and maintains records in accordance with established document management requirements.
• Responsible for timely and accurate follow-ups to complete tasks; opens, reviews and acts upon all mail, telephone and electronic and phone call inquiries received within established timelines; uses agency approved forms, letters and correspondence; assures that all correspondence issued is the correct and most recent version.
• Embraces and supports all initiatives, policies and procedures within the Housing Services department; implements all new requirements in accordance with established guidelines.
• Performs other related tasks as required.

Education and Experience:

• Bachelor's degree in business, public administration, urban studies, human or social services or related field or equivalent 5 to 8 years of affordable housing experience to include but not limited to Housing Choice Voucher Program, Public Housing, Low Income Tax Credit, (LITCH) and other HUD subsidized programs.
• Minimum of five (5) years demonstrated hands-on experience effectively managing caseloads of 400+ participants, including accountability for implementing a full spectrum of activities required in administering a public assistance, subsidy or comparable program, or experience in leasing or mortgage lending.
• Functional proficiency with technology used on-the-job to include Microsoft Office Suite and proprietary software, and other technology applications used to support organizational objectives.

Knowledge, Skills and Abilities:

• Analytical and Critical Thinking Skills. The Housing Services Administrator role requires skilled reading, analyzing and interpreting data, documents, information and publications. Must be able to evaluate information and situations in order to make sound independent decisions. Must possess problem solving abilities with skills to identify critical issues and develop and execute plans to resolve disputes. Demonstrated ability to use critical thinking to solve problems.

• Organization and Records Management Skills. Demonstrated ability to use time-management skills to achieve success with schedules, workloads and deadlines. Ability to utilize organizational skills to manage all aspects of a participant's case; including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow record-keeping requirements and maintain confidentiality. Manage multiple work streams and priorities simultaneously while maintaining quality, customer service standards and accuracy.

• Math Skills. Must use basic and advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance or monitoring expenditures.

• Computer and Technology Skills. Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations. Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint) and SharePoint.

• Communication and Interpersonal Skills. Housing Services Administrator requires strong interpersonal, written and verbal communication skills and the ability to forge positive relationships with participants, co-workers and colleagues. Must possess the ability to influence, interview and negotiate. Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse groups. Must possess strong writing skills to compose documents, reports and correspondence.

• Knowledge of Atlanta Housing MTW Programs, Housing Choice Voucher Program and/or HUD section 8 programs preferred.

• Occasional home visits and local travel may be required. Must have and maintain a valid State of Georgia driver's license and be fully insurable for the purpose of obtaining clearance on company "Authorized Driver's List."

• Must achieve the AHA Housing Choice Voucher Program Certifications within six month of hire. Additional certifications may be identified and required as necessary.

Working Conditions:

Generally, works in office environment. Must be able to sit and stand for long periods of time. Must be able to work in a deadline-focused and fast-paced environment. May also make home visits. Must have a valid State of Georgia driver's license and be fully insurable for the purpose of obtaining clearance on company "Authorized Drivers List". Must be able to work in a deadline-focused and fast-paced environment. Occasional overtime as required to meet workload demands.