Desktop Technical Support Analyst 3

9 hours ago

Richmond, Virginia, United States STI Full time

Desktop Technical Support Analyst 3

Richmond, VA/On-Site

6+ Months

This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area

Initial Virtual IV but will require an IN PERSON IV as follow up

Pls note:

Manager may do initial Virtual IV but will require an IN PERSON IV as a follow up before and offer is made.

Before submitting:

This role is 100% on site from Day 1, with some (10%) travel to remote sites in the Richmond/Hampton Roads area, to support remote benefits offices on occasion. Any required travel will be reimbursed. The candidate will need to provide their own reliable transportation and have a valid driver's license.

ABOUT THE ROLE

Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).

The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)

-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.

-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.

-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)

-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)

-Basic experience with IT inventory control, ticketing system and reporting.

-Basic experience with analog and digital phone configuration and troubleshooting.

-Good understanding of Network and IT security.

-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.

-Possesses excellent customer service skills and is teamwork oriented.

-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

-Possesses good organization and time management skills.

-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.

-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

  • Desktop Support

    2 days ago

    Richmond, Virginia, United States Artech Information System Full time

    Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution...

  • Desktop Support Engineer

    2 weeks ago

    Richmond, Virginia, United States STI Full time

    Job Role:  Desktop SupportLocation: Richmond, VARate: $29 per hour W2ABOUT THE ROLE:Virginia Tax seeks qualified resource to be responsible for: Responding to queries on the phone, via email, in person, or through remote access.Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems,...

  • IT Business Analyst 3

    2 days ago

    Richmond, Virginia, United States Bestica Inc. Full time

    About the Role:USC or Green Card ONLYClientseeks aBusiness System Analyst (BSA)to support Tax web projects. This role is responsible for facilitating business process design and system delivery, serving as a key liaison among development, business, and testing teams. The BSA will gather and document requirements, review technical designs, recommend process...

  • Systems Analyst 3

    11 hours ago

    Richmond, Virginia, United States Quantaleap Full time

    Role : Systems Analyst Location: Richmond, VA (Hybrid)Job ID: 757689Interview Mode: Both Web Cam and In Person Interview This position will work closely with the EHR team and different application teams to analyze, design, and help implement assigned modifications in the different applications that will connect with the EHR system. Work Arrangements:...

  • IT Security Analyst 3

    2 weeks ago

    Richmond, Virginia, United States nLeague Full time

    Job ID: 778015Position: Security Analyst 3Client: VDOTLocation: 1221 E Broad St. Richmond VA, 23219Duration: 07+ MonthsVDOT is seeking a highly motivated Security Analyst to support cybersecurity operations within the Operations Technology (OT) environment, with a specific focus on the integration and ongoing monitoring of the Tolling Division's systems.VDOT...

  • Technical Data Analysts

    1 week ago

    Richmond, Virginia, United States Randstad Digital Americas Full time

    Job SummaryTechnical data analyst who will assist in launching the support services for end user experiences challenges migrating data models and dashboard into a new AWS technology stack using R, Pyspark, Databricks, Starburst, Gitlab, Immuta, Collibra, Alteryx, and Tableau. Support debugging Databricks models and assisting their conversion from R to...

  • Warehouse Analyst 3

    6 days ago

    Richmond Heights, Virginia, United States Flex Full time

    Job Posting Start Date Job Posting End Date Anord Mardix, a Flex company, is a global leader in critical power solutions. With facilities around the globe, Anord Mardix leads in critical power infrastructure, supporting a myriad of industries, from financial institutions to data centers.We develop skill sets, encourage curiosity, and enable empowerment –...

  • VDOT IT Security Analyst 3

    1 week ago

    Richmond, Virginia, United States Betis Group, Inc. Full time

    VDOT is seeking a highly motivated Security Analyst to support cybersecurity operations within the Operations Technology (OT) environment, with a specific focus on the integration and ongoing monitoring of the Tolling Division's systems.VDOT is seeking a highly motivated Security Analyst to support cybersecurity operations within the Operations Technology...

  • AV / Tech Support

    4 days ago

    Richmond, Virginia, United States Caresoft Inc Full time

    Job SummaryWe are seeking a skilled AV / Tech Support specialist to provide comprehensive technical assistance for audiovisual systems and IT infrastructure. This role involves troubleshooting, maintaining, and supporting a wide range of hardware and software components to ensure seamless operation during events, meetings, and daily business activities. The...

  • Workday Technical Architect

    4 days ago

    Richmond, Virginia, United States Net2Source (N2S) Full time

    Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years, with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap –...