Intern, IT Desktop Support

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

At EFW, our Intern, IT Desktop Support department is a vital part of our organization.  This internship program is an opportunity for undergraduates to contribute to EFW's mission while developing valuable professional skills. The ideal candidate will learn the industry through the lens of EFW.  As part of the internship, EFW will provide learning experiences throughout the organization so that the intern truly understands IT Desktop Support within transportation and logistics.

-Temporary, short-term position with no benefits

-June 8 to August 7, 2026

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Contribute to special projects in support of IT initiatives.
• Support IT Desktop Support and department leadership with administrative duties, such as reports and documentation.
• Responsible for the routine maintenance and support of the standard hardware/software technology in use at the company. This could range from configuring and moving a workstation to inputting data into local operational processes, like PC inventory, to escalating a technical issue to a more senior tech within the team.
• Work independently on tasks and service requests but get active guidance from more senior technical resources within the location team.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Install, configure, test, monitor, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Effectively support our technology to ensure productivity of associates as they work in turn to serve our external customers.
• Receive and respond to incoming calls, pages, and/or emails regarding desktop problems.
• Track distribution and disposition of desktop peripheral equipment and software.
• Support and promote company core values.
• Must be able to work extended hours, weekends, and holidays based upon business need.
• Comply with company C-TPAT and TSA security procedures.
• Regular attendance is required.
• Perform other duties as assigned. 

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Outstanding interpersonal and skills which are essential for interacting with all levels of an organization.
• Must be flexible, aptitude for critical thinking, act, and prioritize in a pressured, fast pace environment.
• Proficiency in MS Office Suite applications required.
• Dependability in terms of attendance, meeting deadlines and punctuality.
• An ingrained concern for the customer and representing our Company in the best professional manner possible.
• Innovation and strong problem solving skills.
• Ability to work independently and collaboratively
• Excellent written and verbal communication skills.
• Strong financial and analytical skills
• Honesty, integrity, professionalism and confidentiality are required.
• Ability to read and interpret general business documents.
• Ability to write routine reports and general business correspondence.
• Ability to work with peers and communicate basic concepts.
• Ability to solve practical problems through standardized solutions that require limited judgment.
• Ability to follow prescribed and detailed procedures to solve routine problems.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions with supervision and has no direct reports.

EDUCATION/EXPERIENCE

Minimum of a High School Diploma (or equivalent) and 0-2 years of experience. A rising junior or senior in a 4-year college degree program (Business and/or Logistics preferred). A history of achievement and aptitude demonstrated by a 3.0 GPA, and/or other recognition such as scholarships, awards, and honor societies. However, a combination of experience and/or education will be taken into consideration.

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.