Client Relationship Manager

3 days ago

Newark, Delaware, United States Martindale-Avvo Full time $120,000 - $180,000 per year

Client Relations Manager at Martindale-Avvo – Newark, NJ

Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Manager (CRM). This is a pivotal hire as we redefine how account management drives growth, client retention, and long-term value in a rapidly evolving digital marketing landscape.

Why This Role Matters

Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising, and our clients - SMB law firms - need trusted partners more than ever. We're rebuilding our Account Management team to be more strategic, consultative, and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.

What You'll Do:

● Lead, coach, and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.

● Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.

● Champion our value proposition in an AI-driven market, equipping reps with compelling positioning that resonates with small law firms.

● Drive performance using data-driven insights that identify upsell opportunities and optimize client engagement.

● Lead through change-navigating sales toolchain transformation, evolving product portfolios, and shifting market dynamics with clarity and confidence.

● Build culture: energize and support a team navigating ongoing change, celebrating wins, and sustaining a collaborative, client-focused culture.

What You Bring:

● 3+ years of Account Management or Customer Success leadership experience, including 2+ years managing teams.

● Proven success driving growth and retention in SMB-focused digital marketing, SaaS, or online marketplaces (Zillow, Yelp, Angi, Thumbtack, etc.).

● Strong leadership track record of energizing teams, improving morale, and delivering results through change.

● Consultative, strategic approach to client engagement - able to turn retention into expansion.

● Analytical rigor and comfort with data-driven decision-making.

● Excellent communication and executive presence, able to influence clients, reps, and senior leaders.

Location:

Martindale-Avvo's Newark office is located in the vibrant downtown area, connected to Newark Penn Station, providing easy access to transit options. Gateway Center is a downtown campus of four buildings that have defined the business landscape in Newark for two generations. Gateway Center is being renovated into a modern, true Class-A office environment rich with diverse retail offerings and services. With nearby amenities, transit, a talent pool, and on-site improvements, Gateway is Newark's new history in the making.

We currently operate on a hybrid in-office schedule (minimum of 3 days in-office). Join us in this exciting environment where we're transforming the legal marketing landscape.

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