Lead Client Support Analyst

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

We're seeking a Lead Client Support Analyst to work with our stellar team We are looking for an upbeat, creative and customer-focused person that is looking to develop their career in a FinTech environment by joining our Newark, NJ team. In this role, your primary focus is to support our clients with the Brokerage Processing Solution applications. You will need to add to the overall strategic direction for Business Support of our Capital Market office products. We are seeking someone who can drive client happiness and transform client benchmarking.

We are made up of high-performing teams that meet in person to learn and collaborate. This role is considered hybrid, which means you'll be assigned to a Broadridge office and required to be in the office 2-3 days a week.

Responsibilities:

• Handle any production issues that may arise, review postmortems, and anticipate future business changes and actively adapt plans to ensure premium service
• Provide customer service support that is aligned with our strategic priorities across multiple BPS products
• Review, research, and manage a queue of client inquires and partner with development, product, application support and operational teams to ensure flawless execution of service
• Craft, measure and exceed service standards and key performance metrics
• Establish and articulate a strategic vision, set goals, develop and track/measure results
• Drive associate development by assisting junior associates

Qualifications:

• 5+ years of experience in Back office/Front office application build and Level 2 or Production support.
• Knowledge of SQL, Core Java, Unix or Python- (one or more is required)
• Experience in development or support teams for Reference data, Order management and Trade flow systems is a plus.
• Knowledge of MS Office (Excel, Outlook, etc)
• Knowledge that is a plus: XML, JCL, JSP, DB2, Easytrieve, PDX, Angular JS, Oracle/MySQL, .NET, JMS, Kafka, Camel, drools, AWS, JDBC, Swing, Java 1.8, Oracle 12c, Camel, Spring 4.x, IBM MQ, Websphere 8.5, Tomcat 8.0, AutoSys, BladeLogic, and mainframe systems.

Compensation Range: The salary range for this position is between $100,000 - $110,000. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

Bonus Eligibility: Bonus Eligible

Benefits Information: Please visit for more information on our comprehensive benefit offerings.

All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable. Apply by clicking the application link and submitting your information. The deadline to apply for this role is November 29th, 2025

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring
As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at or by sending an email to