ServiceNow Administrator/Developer

Overview
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

We are hiring a great opportunity for a
ServiceNow Administrator / Developer - active TS/SCI clearance
. This position will be based in Springfield, VA and the position is required to be onsite.

This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

The ServiceNow Administrator/Developer will perform configuration, development, support, and maintenance of the SNOW instances.

Responsibilities

• Responsibilities will include the ability to effectively collaborate with stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment. They will automate workflows through Service Catalogs and create key ITIL service operations and management processes to include but not limited to Request, Incident, Problem, Configuration, Change, Knowledge, and Asset Management. The SNOW Administrator/Developer will possess the ability to design, develop, and build custom applications and provide support to end-users of the Information Technology Service/Operation Management (ITS/OM) solutions.

Qualifications

• Shall have 5 years of direct experience with the ServiceNow platform as an administrator/developer.
• Shall possess proficiency in gathering requirements, database design schemas, and data modeling.
• Shall possess ServiceNow Certified Systems Administrator Certification.
• Shall have experience customizing or developing reports from data residing in relational databases.
• Shall have experience customizing or developing dashboards and charts from data source(s).
• Shall be familiar with Web technologies such as JavaScript, HTML, XML, and CSS.
• Shall have excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features.
• Shall be familiar with the NOW platform's APIs and Integrations.
• Shall possess a strong knowledge of and experience in ServiceNow core architecture and applications to include Incident, Problem, Change, Portal, Asset, Configuration Management (CMDB), Knowledge Management, Mid-Server, Integrations, LDAP, Flow Designer, and SSO.
• Shall possess a strong understanding of IT Service Management (ITSM) and common service level agreements (SLA) measurements.
• Shall possess proven experience training users on customizations and processes.
• Shall have proven experience with process and solution integration, workflow, design/configuration, and reporting.
• CSWF: Specialty Area Framework Category: Securely Provision; Proficiency Level: Intermediate.

Education/Certifications
Education:

Bachelor's degree from an accredited University; or

Certification
One or more SNOW certifications, such as Certified Systems Administrator, Certified Applications Specialist, Certified Application Developer.

Desired Qualifications

• 8 years of direct experience with the ServiceNow platform as an administrator/developer.
• Advance ServiceNow certifications.
• Experience with Agile software development
• ITILv4 Intermediate certification(s).
• Proficiency with Microsoft Office Suite and SharePoint.

Clearance Requirements

• This position will require an active DoD Top Secret with SCI eligibility. The position will require the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

*At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.*