Technical Operations Engineer

Profound is an NYC-based AI startup helping brands measure and improve their visibility in AI platforms such as ChatGPT. We partner with some of the biggest brands and marketing agencies, including companies like MongoDB, Indeed, Mercury, DocuSign, Zapier, Ramp, Rho, Golin, Workable, Mejuri, Eight Sleep, G2, US Bank, Chime, and Clay.

We recently raised a $35 million Series B funding round led by Sequoia Capital, with continued backing from venture capital firms Kleiner Perkins, Khosla Ventures, Saga VC, and South Park Commons, as well as angel investors including Guillermo Rauch (Vercel) and Andrew Karam (Applovin).

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We're hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth. This role is perfect for someone who sees IT operations as a strategic enabler of engineering velocity, not just a support function.

You'll be based in our Union Square office, collaborating closely with your colleagues in person and remotely in San Francisco, London, and Buenos Aires.

Day-to-Day Operations & Incident Response

• Triage and resolve technical issues with a focus on automation and continuous improvement

• Manage and troubleshoot macOS devices and development environments at scale

• Trace root causes across complex, multi-system failures (Google Workspace → MDM → AWS)

• Build runbooks, troubleshooting guides, and documentation that elevate team capabilities

Strategic Systems Thinking

• Identify patterns in recurring issues and implement systematic fixes

• Analyze downstream impacts before making changes; understand the blast radius of identity and access management decisions

• Lead projects that address operational pain points (device provisioning, access control, compliance automation)

• Design self-service solutions that empower engineers to move faster

Cross-Functional Partnership

• Translate technical issues for stakeholders across Engineering, People Ops, and Finance

• Partner with security to implement and maintain compliance controls

• Support our rapid hiring by streamlining onboarding and provisioning processes

• Mentor future IT team members on troubleshooting methodology and systems thinking

Required Experience:

• 2+ years in IT Operations or Technical Support, ideally supporting engineering teams in high-growth SaaS/AI companies

• Systems thinker who naturally traces dependencies and asks "why did this break?" not just "how do I fix it?"

• Strong incident management skills: triage, root-cause analysis, and pattern recognition

• Experience with identity management, SSO, and access control systems

• Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders

• Self-directed with strong judgment on when to escalate versus resolve independently

Technical Skills:

• Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, or similar)

• Advanced Google Workspace administration (SAML/OIDC, lifecycle automation, SCIM)

• Multi-cloud support experience (AWS primary, familiarity with GCP/Azure)

• Network troubleshooting (DNS, VPNs, routing)

• Scripting and automation (Python, Bash) for repetitive tasks and integrations

• Experience with infrastructure as code and configuration management

• Good taste with technology, both software and hardware

You're not just fixing problems—you're building the operational foundation for a company that's defining a new category. Every system you implement, every process you automate, directly accelerates our ability to ship products that help companies navigate the AI revolution.

As our first dedicated Technical Operations hire, you'll have significant autonomy to shape how we scale our technical operations. You'll work alongside engineers who are building billion-scale event processing systems, and your work will directly impact their velocity and effectiveness.

• Base salary: $120,000 - $170,000

This is an on-site role in our Union Square office—designed for technical operations engineers who thrive on building systems that scale with hypergrowth.