Technical Solutions Engineer

About UsPermutive is the data collaboration platform that powers the advertising ecosystem. We exist to build an advertising ecosystem that respects and adapts to consumers' choices around their privacy, and in doing so unlocks enormous uplifts in scale and outcomes for publishers and advertisers alike.Trusted by 60% of Enterprise Media Companies across the US, EMEA, and LATAM, we work with leaders such as News Corp, Warner Bros Discovery, Hearst, Conde Nast, dmg media, BuzzFeed, and The Guardian. Our technology enables them to drive >$1B in advertising spend across hundreds of millions of users without compromising user privacy. Permutive works with many of the largest Advertisers, enabling them to collaborate with Publishers to triple their audience reach and drive a doubling in incremental sales, including with advertisers such as Sky, Dentsu and Apple.We leverage patented edge technology, AI and cloud collaboration to safely process data where it is, and our platform combines privacy-safe DMP, data clean room, and curation capabilities to unlock unmatched scale and precision for publishers, advertisers, agencies, and retail media networks.At Permutive, You'll Help Our Customers:Achieve Better Outcomes: Leverage our unique position in the ad tech ecosystem to access broader audiences and improve outcomes.Boost Sales Significantly: Capitalize on 100% addressability to connect with the 70% of audiences beyond traditional cookies.Transform Collaboration Efficiency: Move from lengthy processes to seamless collaboration in minutes.Join us as a key player in shaping the future of Permutive, backed by leading investors like Softbank and EQT Ventures and recognised as a YCombinator Top 150 company.The RolePermutive is looking for a Technical Solutions Engineer (TSE) with strong web development skills, experience solving technically complex client tickets, and a collaborative, efficient mindset to join our team in NYC. This role focuses on advanced Level 2 technical escalation troubleshooting, root cause analysis, and guiding customers through complex issues while translating technical solutions into language accessible to non-technical stakeholders. Our Technical Solutions Engineers work to enable our clients, maximizing the value of Permutive's platform. This is a unique opportunity for someone excited to join a fast-paced environment where they can reshape processes with technical solutions, building for the business of tomorrow.The TeamOur global Technical Services team is made up of problem-solvers, technical experts, and mentors who ensure our customers achieve success with Permutive. TSEs sit at the intersection of Customer Success, Product, and Engineering—providing escalated technical support, mentoring Level 1 Customer Operations Specialists, and sharing insights to improve both the product and customer experience.What you'll be doing Serve as a Level 2 escalation point for customer tickets, providing in-depth troubleshooting, root cause analysis, and resolution guidance.Translate technical issues and solutions into clear, actionable guidance for non-technical stakeholders.Collaborate with Customer Success Managers (CSMs) to understand business impact, prioritize issues, and communicate effectively with customers.Partner with Engineering to resolve technical escalations and identify opportunities to increase self-sufficiency.Mentor and upskill Level 1 Customer Operations Specialists (COSs), providing guidance on ticket resolution, technical challenges, and best practices.Develop custom solutions on top of the Permutive infrastructure to solve client, business, and team-efficiency needs.Contribute to the internal knowledge base and process improvements to enhance operational efficiency and customer experience.Participate in customer calls to guide resolution and offer technical expertise.What you'll need4–6+ years of proven experience in a technical customer support or engineering operations role.Proficiency in JavaScript, TypeScript, and core web development concepts.Proven commercial experience in a technical customer-facing role.Deep understanding of web technologies, APIs, and/or adtech/martech platforms.Strong problem-solving skills and ability to troubleshoot complex technical issues.Experience communicating complex technical concepts to non-technical stakeholders.Strong written and verbal communication skills.A thoughtful, curious, and solutions-oriented approach to your work.Experience using a ticketing system through customer service software like Zendesk or Jira.Ability to work independently and collaboratively across teams.Commutable distance to NYC, with a requirement of 2 days in the office per week.We'd be particularly excited if you haveExperience in the adtech or martech ecosystem.Mobile application troubleshooting experience.Understanding of application troubleshooting across web, mobile, or OTT platforms.Scripting experience in Python, Scala, or similar languages.REST API knowledge.SQL knowledge or similar technical querying experience.Background in mentoring or training team members.What we are offeringWe take a structured, objective approach to salary-setting, which is based on market information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between $115,000 - $135,000.BenefitsIn this together: As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success.Family Comes First: Primary caregivers receive up to 6 months of fully paid leave and secondary caregivers receive 3 months of fully paid leave to bond with their little ones.Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs.Upgraded Workspace: A $450 budget helps you create the perfect home office setup.Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.Grow with Us: Ongoing training and development opportunities fuel your career aspirations.Mental Health Matters: We prioritize your well-being with free access to TalkSpace, our mental health partner.Healthy & Happy: Comprehensive health, dental, and vision coverage keeps you and your family feeling your best. Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%.Work Your WayPermutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team. To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer-facing teams are encouraged to embrace in-person interactions to build lasting relationships with clients and colleagues. Every Permutive employee gets together in person at the company's Annual Kick Off for a week in February.  Each year's event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead.Diversity, Equity & InclusionAt Permutive, we're taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We're committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.