Clinic Administrative Assistant

1 week ago

Albuquerque, New Mexico, United States Elevation Counseling Full time

Seeking a front office team member for busy mental health practice. Can be part-time or full-time (minimum of 25, up to 40 hours per week). This position can be partly worked from home, but the employee must be able to report to the office in Albuquerque 2-3 days a week.

Responsibilities

What skills will allow you to thrive in this position:

  • Ability to multi-task. Comfortable with spreadsheets and documentation, answering phones, responding to client and provider texts and emails, scheduling, entering client data into electronic medical records, verifying insurance, obtaining prior authorizations, etc.
  • Experience with insurance - insurance eligibility verification, Medicaid eligibility confirmation, follow up on payment denials.
  • Friendly, compassionate presence in person and on phone: communicate with our clients calmly, compassionately, and with kindness in all interactions: in-person, by telephone, and by email. We strive to provide impeccable customer service.
  • Digital Expertise: we operate in a paperless office as much as possible, so all staff must be very confident using cloud-based applications, such as google drive, and electronic medical records programs (we use Therapy Notes). Other systems and programs utilized: google meet, square (for taking payments), scanning software, adobe (creating and editing PDFs), word, excel, etc.
  • Careful Data Entry: must be skilled at accurately entering client data into our medical record system. Insurance info, demographic data, etc.
  • Scheduling and Admin Support for Clinicians: scheduling client for therapists, helping find the best fit, addressing cancelations and rescheduling, providing technical support to providers and clinicians.

What we provide:

  • We are very supportive and friendly environment.
  • We are busy and fun Every day is different and you will not get bored.

Summary

In the role of Front Office - Mental Health, you will be integral in providing compassionate administrative support to clients seeking mental health services and to our providers. Reporting to the Director of Operations, you will utilize your core skills in customer service and health care administration to enhance client interactions and clinician support.

Job Types: Full-time, Part-time

Pay: $ $20.00 per hour

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off

Work Location: In person

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