Pharmacy Technician Care Coordinator

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Summary:

• Under Pharmacist supervision, the Pharmacy Technician Care Coordinator communicates with nurses, physicians, pharmacists, and other members of the medical team to assist patients with medication access and adherence. Roles may include investigation of pharmacy benefits, patient adherence evaluation, copay assistance with manufacturer programs, coordination of recurring medication refills and delivery services for select service lines. Effective communication, critical thinking, and organization skills are necessary for success in this position. The pharmacy technician communicates and coordinates with supervisors, pharmacists, peers, patients/customers, and outside agencies as necessary. The role of individuals in this position facilitates care across multiple sites and transitions in care. The successful candidate will be conscientious and focused on contributing to high quality patient care.
• This technician will work with the Phone Triage Team to handle incoming calls to the pharmacy. Staff will assist our patients with medication deliveries, process refills, troubleshoot issues, and notify appropriate clinical teams as appropriate.

Responsibilities:

• Communicate and document appropriately and effectively with supervisors, physicians, nurse practitioners, unit based pharmacists, social workers, nurse managers, peers, patients/customers and outside agencies
• Collaboration with internal team members to gather appropriate paperwork, prescription, billing information, and/or prescription(s)
• Coordination of medication access and delivery for outpatient use
• Develop and maintain understanding of medication names and drug therapies especially for assigned service lines
• Provides appropriate follow-up relating to patients, clinical practices, and family for pharmaceutical needs and/or additional eligibility information to ensure on-going medication access
• Proficiently execute all accountabilities of Pharmacy Technician 1

Credentials:

• Pharmacy Technician Certification - CPhT (Required)

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• And 1+ years Pharmacy experience as a certified pharmacy technician in a retail/outpatient pharmacy or payor environment (Required)
• 2+ years Pharmacy experience as a certified pharmacy technician in a retail/outpatient pharmacy or payor environment (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.