Front Office Manager

23 hours ago

Nashville, Tennessee, United States Holston House Nashville Full time $80,000 - $120,000 per year

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Manager, you'll lead the way in ensuring the smooth operation of our Front Office, providing attentive, friendly, and efficient service to all guests. You'll play a crucial role in maximizing room revenue and occupancy while maintaining high standards of service. For OEM associates, overtime does apply and is calculated accordingly. If you're a customer service superstar with strong leadership and problem-solving skills, committed to enhancing guest satisfaction and operational efficiency, Join our team and be part of creating unforgettable experiences for our guests

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Orientation:
    Deliver exceptional service to guests, ensuring their needs are met and their experience is enhanced throughout their stay.
  • Leadership and Supervisory Skills:
    Motivate, coach, counsel, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
  • Problem-Solving Ability:
    Anticipate and address issues proactively to ensure smooth operations and guest satisfaction.
  • Communication Skills:
    Clearly convey information and resolve concerns from co-workers and guests effectively.
  • Financial Acumen:
    Manage financial aspects of the Front Desk, including maximizing room revenue and occupancy through effective rate management and analysis

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