Operations Manager

5 days ago

Nashville, Tennessee, United States Cogent Analytics Full time

Our client is a trusted provider of design, fabrication, and installation services, specializing in signage for business interiors, vehicle wraps, and custom projects. With a state-of-the-art facility and a skilled team, they deliver high-quality, innovative visual branding solutions—from concept to completion. Their offerings include experiential graphics, architectural signage, custom metal signs, and outdoor business displays, all supported by advanced technology and a commitment to excellence.

The Director of Operations is responsible for providing strategic direction and day-to-day leadership across all departments including sales, design, production, and installation. This role ensures operational excellence, team performance, and customer satisfaction while driving continuous improvement and profitability.

Key Responsibilities

Leadership & Team Management

  • Manage staffing levels to meet workload and profitability goals
  • Supervise, coach, and evaluate staff performance; foster a culture of accountability and teamwork
  • Lead daily production meetings and operations reviews to ensure alignment and efficiency
  • Promote self-awareness and emotional intelligence across teams to support collaboration and client satisfaction

Operations & Production Oversight

  • Oversee full project lifecycle from job evaluation, quoting, and scheduling to fabrication, installation, and post-mortem analysis
  • Manage ordering of shop materials and inventory control
  • Ensure smooth workflow and timely delivery of all jobs
  • Maintain and update job tracking systems
  • Coordinate subcontracted jobs and vehicle maintenance
  • Ensure compliance with safety standards and regulatory requirements

Project & Job Management

  • Evaluate incoming jobs and oversee all active projects
  • Ensure proper documentation and paperwork for installations
  • Monitor KPIs including team utilization, production quality, safety, and project efficiency
  • Conduct post-project reviews and cost analysis, especially for large-scale jobs

Sales & Client Relations

  • Collaborate with the sales team to support business development and client retention
  • Review proposals and contracts for accuracy and profitability
  • Resolve escalated client issues promptly and professionally

Financial Performance

  • Achieve invoicing goals. Approve pricing, bids, and major purchase orders
  • Develop and manage budgets, forecasts, and financial targets
  • Monitor profit margins, labor utilization, and cost control measures

Strategic Planning & Continuous Improvement

  • Participate in company-wide meetings and strategic planning sessions
  • Research industry trends and implement new methods and techniques
  • Recommend improvements with clear goals and timelines

Qualifications

  • Proven experience in operations leadership, preferably in a production or installation-focused environment
  • Strong understanding of workflow optimization, team management, and financial oversight
  • Excellent communication, problem-solving, and organizational skills
  • Ability to learn and implement new technologies and processes
  • Familiarity with Corebridge or similar job tracking systems is a plus

Performance Metrics

  • Achievement of invoicing and profitability goals
  • Team productivity and job completion rates
  • Customer satisfaction and issue resolution
  • Quality control and safety compliance
  • Strategic improvements and innovation implementation
ZR
  • Medical, Dental, Vision
  • PTO & 7 Holidays
  • Life Insurance, Long-term & Short-term disability
  • 401k with 3% match regardless of contributions
  • Performance bonuses / incentives

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