Operations Manager
3 days ago
Operations Manager — Charlie Company (Veteran-Owned)
Location: Greater Nashville / Middle TN
• Type: Full-time
• Bilingual (English/Spanish) required
About Us
Charlie Company is a high-standard, veteran-owned exterior restoration firm building premium decks, roofs, siding, covered porches, fences, exterior paint and more. We run on discipline, craftsmanship, and relentless follow-through.
The Role
You'll be the field & ops quarterback—owning schedules, crews, quality, and homeowner experience from first shovel to final check.
What You'll Own
- Daily Ops & Scheduling: Build 2–6 week look-ahead, dispatch crews, sequence materials, and remove roadblocks fast.
- Quality & Safety: Pre-con walkthroughs, mid-build checks, punch lists, closeouts; enforce OSHA-level safety.
- Project Controls: Track budgets, labor, change orders, and margins; hit daily/weekly KPIs.
- Customer Experience: Front-line communication with homeowners; set expectations, solve issues, collect progress & final payments.
- Trade & Supplier Management: Book deliveries, verify takeoffs, negotiate lead times, manage subs.
- Team Leadership: Lead foremen; coach, correct, and celebrate. Run stand-ups and after-action reviews.
- Systems: Keep Housecall Pro/GoHighLevel, CompanyCam, and checklists current; keep the pipeline clean and visible.
- Brand Standards: Protect workmanship, jobsite cleanliness, and neighbor relations—always represent a veteran brand.
Must-Haves
- Bilingual (English/Spanish).
- Proven field leadership in residential exterior construction (decks/roofs/siding/fences/exterior paint).
- Can "push jobs"—drive schedule while protecting quality and margin.
- Confident with homeowners: scope, options, change orders, and check collection.
- Reads plans/takeoffs; understands framing, roofing systems, flashing, railings, and codes.
- Strong command of job costing, P&L drivers, and production KPIs.
- Tech-savvy with scheduling/CRM/photo documentation tools (e.g., Housecall Pro, CompanyCam).
- Work ethic: on time, decisive, mission-first; clean driving record.
Nice to Have
- Trex/TimberTech familiarity; previous inspector/permit experience; storm/roof insurance workflows; Spanish crew leadership at scale.
KPIs You'll Hit
- Schedule adherence ≥ 95%
- Rework/Callbacks ≤ 2% of revenue
- Gross margin within ±2 pts of target
- NPS/CSAT ≥ 9/10
- Cash collected within 48 hrs of substantial completion
Compensation & Perks
- Competitive base + performance bonus tied to margin & on-time delivery
- Truck/phone stipend, fuel card ( WE ARE A START UP THIS WILL COME )
- Paid time off & observed holidays ( SAME )
- Growth path to Director of Operations
Schedule
Monday–Friday with occasional Saturdays during peak builds; field-first role with office time for planning and post-mortems.
Charlie Company is an equal opportunity employer. Veterans and bilingual leaders encouraged to apply.
Job Type: Full-time
Pay: $50, $85,655.58 per year
Benefits:
- Health insurance
- Life insurance
- Professional development assistance
Work Location: In person
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