Informatics Office Assistant

1 week ago

Idaho Falls, Idaho, United States Mountain View Hospital Full time $45,000 - $60,000 per year
Job Details Energy Plaza - Idaho Falls, ID Full Time 2 Year Degree None Any Health Care Description

Mountain View Hospital is looking for a Informatics Office Assistant to join our team

JOB SUMMARY: 

Provides excellent customer service for the Electronic Health Record user based on outstanding communication and problem resolution process. Functions as an effective team member by answering phones, creating tickets, or reviewing workflow with end users within the electronic health record. Supports projects and implementations where assigned. Will manage the ticketing system by reviewing the inbound ticket queue and assigning requests to appropriate Informatics Specialists. May be expected to document and describe end-user workflow to help the Informatics Specialists fix or optimize workflow. Respond to helpdesk requests for assistance with software issues. Communicate issues to software vendors.

Relies on experience and judgment to achieve goals. Works under general supervision; reports to a project leader or manager. A certain degree of self-initiation, creativity and latitude is required.

ABOUT MOUNTAIN VIEW:

Mountain View Hospital and our 29 affiliate clinics are committed to providing compassionate, cutting edge care to our patients. We serve the entire Snake River Valley – all the way from Pocatello to Rexburg. Our medical capabilities span everything from wound care to urgent care, oncology to neurology, physical therapy to speech therapy, a Level III NICU, robust robotic surgery department and a continuously expanding rural health practice.

Our work environment is mission driven, people-centric and supportive. It is what sets apart and makes people excited to come to work each day. If you are looking for a career where you can make a difference in your community, we invite you to apply.

BENEFITS:

Taking care for our community starts with taking care of our own team. Mountain View Hospital is proud to offer its employees competitive and comprehensive benefit packages. Benefits include:

  • Medical, Dental and Vision Insurance
  • Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
  • Retirement Plans (401K with up to 6% match)
  • Earned Quarterly Bonus Program
  • Education Reimbursement Program
  • Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital

Please note benefits are based on eligibility according to full-time, part-time or PRN status classification.

Qualifications

Education/Certification: Associate degree in a related area or 2–5 years of experience in the field or in a related area. Will consider relevant clinical experience.

Experience: One year minimum clinical experience. Proficiency in electronic medical record documentation preferred but not required.  

Equipment/Technology: Use of computers is a must. Experience with Mountain View clinical operations, billing and reporting requirements preferred. Experience with   Electronic Health Records and Practice Management applications. Experience with developing and providing technical training.Language/Communication:  Must have the ability to effectively read, write, and speak English. Excellent verbal and written communication skills. Must be able to communicate effectively and professionally with end users, including all personality types and aptitudes.

Interpersonal: Work well in a team environment. Excellent customer service skills. Willingness to establish and maintain effective working relationships with others as a team.

Performance: To perform necessary duties and responsibilities as listed below. Applicants must be organized, detail-oriented, and patient. Ability to work productively with minimal supervision.

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