insurance overpayment administrative assistant

1 week ago

Remote, Oregon, United States Capital Recovery Corporation Full time

Position Overview

The Administrative Support – Insurance Refund Collection role is responsible for supporting the collections team by retrieving, and organizing documentation related to insurance refund requests. This role plays a critical part in ensuring agents have complete and accurate information needed to communicate with healthcare facilities, providers, and other third-party entities. The ideal candidate is detail-oriented, highly organized, and comfortable navigating client systems to locate and prepare documentation efficiently.

Key Responsibilities

Document Retrieval & Management

  • Access client systems, databases, and document repositories to locate insurance-related records, explanations of benefits (EOBs), payment details, invoices, and other supporting materials.
  • Verify document accuracy and completeness, ensuring information aligns with each refund request.
  • Organize and upload required documents into ACE (or designated internal systems) for agent review and submission.
  • Locate and confirm the correct accounts where payments should be posted and where overpayments (OVP) can be applied.

Support for Collection Agents

  • Communicate with agents regarding missing documents, inconsistencies, or additional information needed.
  • Prioritize document requests based on urgency and workflow assignments.
  • Ensure timely placement of supporting materials so agents can efficiently pursue refunds.

Quality Control & Compliance

  • Follow client-specific and company-specific documentation guidelines and confidentiality standards.
  • Perform quality checks to ensure documentation accuracy before submitting to agents.
  • Protect sensitive financial and health information in compliance with HIPAA and company policy.

System Navigation & Data Entry

  • Navigate multiple client systems, portals, EMRs, or financial platforms to search for needed documentation.
  • Enter notes, update task statuses, and maintain accurate records in ACE and other internal systems.
  • Assist with data audits or cleanup tasks as requested by management.

Job Type: Full-time

Pay: $ $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote

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