Food & Beverage Supervisor - Kalamazoo Country Club

Overview
Position Summary

The Food & Beverage supervisor plays a key leadership role in creating exceptional member experiences by ensuring consistent, high-quality service across all dining, banquet, and event outlets. This position leads front-line service teams with a focus on hospitality, operational excellence, training and development, and team engagement - aligned with Kalamazoo Country Club's vision of elevating the club dining experience. 

As part of the KCC F&B leadership team, this role helps bring to life our mission of crafting extraordinary dining experiences through teamwork, service precision, warmth, and a commitment to excellence. 

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You'll have the opportunity to work with a passionate team with a high focus on guest satisfaction
• You will develop and grow your skills into an exciting career of hospitality

Responsibilities
What You'll Be Doing

May include, but not limited to:● Follow all Greenleaf Hospitality Group policies and procedures● Prioritize and organize work assignments and be able to delegate● Direct performance of assigned staff and follow up with corrections where needed● Motivate staff● Ascertain staff to form cohesive team● Ability to clearly think, analyze and resolve problems, while exercising good judgment● Accuracy to details● Endure abundant physical movements in carrying out job duties● Exert physical effort in transporting and placement of tables, chairs, staging, dance floor, podiums and other banquet / meeting room equipment● Ensure security of storage and access to hotel property● Work without direct supervision● Knowledge of daily scheduled group functions, times, locations and amount of people● Knowledge of location of all hotel function space and names of rooms● Knowledge of all styles of meeting and banquet room settings● Knowledge of proper cleaning techniques, requirements and proper chemical handling● Knowledge of all styles of room set ups, standard equipment and proper handling of such● Communicate effectively with guests, management and coworkers to their understanding● Speak, read, and write English precisely and clearly● Strong presence on the floor● Resolve any guest issues that may occur, leaving the guest with a positive experience● Ensure that all associated are being productive and providing personalized guest experience● Create brand loyalty through the guest service experience and product value● Responsible for a smooth, positive flow of the business with regards to both internal and external guests● Build an engaged culture through recognition of individual talents and contributions● Train and job coach front staff● Continuous improvement of employee engagement to ensure retention

● Hold associated accountable to standards, communicate to manager if situations arise that may require counseling and participate in counseling● Confidence and willing to take charge of any situation, including opening and closing, scheduling, and answering questions● Communicate to staff the vision and daily goal of restaurant and Greenleaf Hospitality Group● Hold effective team huddle. Go over any special instructions and/or changes needed for the shift● Staff schedule and labor expense control● Connect with teammates personally to build positive and trusting relationships● Maintain a clean restaurant● Communicate effectively and in a timely manner● Be available to all associates to answer questions, guide, and support them

Qualifications
What You Need for this Position

• Able to stand for long periods of time, up to 8 hours or more
• Able to stoop and bend
• Able to lift up to 40 pounds from time to time
• Able to safely work with potentially dangerous chemicals and equipment
• Able to comply with safety and health code standards
• Able to handle responsibilities that require repetitive motion tasks

What's in it for You

• Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year
• Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.
• 10% Discount on GHG outlets
• Shift meal provided per day
• Discounted hotel rates at Choice Hotels worldwide
• Parental Leave Program (Full-Time Option)
• 401K with 100% match up to 3% (Full-Time option)
• Medical/Dental/Vision  (Full-Time option)

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