Guest Experience Ambassador Supervisor

6 days ago

Kalamazoo, Michigan, United States NEXDINE Hospitality Full time $16 - $19

Who We Are:

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at

Job Details

Position: Guest Experience Ambassador Supervisor

Location: Kalamazoo, MI

Hours: Part Time/Full Time

Hourly Pay Rate: $16-19/hr

Pay Frequency: Weekly – Direct Deposit

What We Offer You:

  • Generous Compensation & Benefits Package

  • Health, Dental & Vision Insurance

  • Company-Paid Life Insurance

  • 401(k) Savings Plan

  • Paid Time Off: Vacation, Holiday, Sick Time

  • Employee Assistance Program (EAP)

  • Career Growth Opportunities

  • Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary:

The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.

Essential Functions and Key Tasks:

  • Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.

  • Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.

  • Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.

  • Explain how various menu items are prepared, describing ingredients and cooking methods.

  • Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.

  • Check residents diets, likes & dislikes to ensure that such requirements are satisfied.

  • Assist with set-up/breakdown of all scheduled meal periods.

  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.

  • Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.

  • May wash pots, pans, dishes, utensils, or other cooking equipment.

  • May assist in supporting culinary staff at numerous stations as directed.

  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.

  • May perform other duties and responsibilities as assigned.

Work Environment:

The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience:

     
• High school diploma or equivalent

     
• Previous experience in food service

     
• Previous customer service experience

  • Healthcare Ambassador

    6 days ago

    Kalamazoo, Michigan, United States Meta Care Inc Full time $72,000 - $96,000 per year

    Job Title: Healthcare Ambassador Location: Catholic Diocese of Kalamazoo & Catholic Diocese of Grand Rapids, MI Job Type: Part-time: 30 hours per week (0.75 FTE) Reports to: Director of Care Management Summary: The Healthcare Ambassador role is a distinctive, mission-driven position dedicated to providing essential healthcare support for the retired...

  • Food & Beverage Supervisor - Burdick's

    6 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time $55,000 - $65,000 per year

    Overview:Top Reasons to Work With GHGWe are one of the Nation's 101 Best and Brightest Companies to work forYou'll have the opportunity to work with a passionate team with a high focus on guest satisfactionYou will develop and grow your skills into an exciting career of hospitalityResponsibilities:What You'll Be DoingMay include, but not limited to: Follow...

  • Evening Valet Attendant| FT

    6 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time

    OverviewA Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You'll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while...

  • Weekend Valet Attendant| PT

    4 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time $25,000 - $40,000 per year

    OverviewA Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You'll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while...

  • Evening Valet Attendant| FT

    5 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time $25,000 - $40,000 per year

    OverviewA Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You'll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while...

  • Valet Attendant| FT

    6 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Full time $5,760 - $62,400 per year

    OverviewA Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You'll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while...

  • Morning Valet Attendant| FT

    2 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Full time $25,000 - $35,000 per year

    OverviewA Look Into Working in the Front OfficeAs a multi-functional member of the Front Office team, you will serve as a first and lasting impression for guests—providing exceptional hospitality from arrival to departure. You'll take on a variety of responsibilities including valet, shuttle driving, luggage assistance, and service coordination, all while...

  • Concierge | PT

    2 days ago

    Kalamazoo, Michigan, United States Greenleaf Hospitality Group Full time

    OverviewA Look Into Working in ConciergeAs a Concierge, you'll be the heartbeat of our guest experience—engaging personally with VIPs and guests from all over the world while ensuring every detail of their stay is seamless, thoughtful, and elevated. This highly interactive role combines hospitality, creativity, and operational excellence, making every day...

  • Medical Assistant Supervisor

    6 days ago

    Kalamazoo, Michigan, United States FAMILY HEALTH CENTER OF KALAMAZOO Full time $60,000 - $90,000 per year

    Medical Assistant Supervisor - We Serve. We Grow. We Achieve.MISSION: To provide clinical excellence with outstanding patient experience while ensuring that all members of the community have access to quality, comprehensive, patient-centered health care.COMPANY INFORMATION:As a federally qualified health center (FQHC) we serve all people with quality...

  • Restaurant Team Member

    2 days ago

    Kalamazoo, Michigan, United States Qdoba Full time

    Pay Range: $ $15.50/hourTeam Member DescriptionIf you like working with a fun team, love our queso, have a great personality & enjoy interacting with customers, then come and talk to us about joining the QDOBA family QDOBA is now hiring energetic, hospitality-oriented individualsPOSITION SUMMARY As a Team Member, you would prepare food and serve our guests....