Sr. Project Manager with Servicenow Implementations

Hi There,

I am Mahmood Bafana – Senior Talent Acquisition Specialist with Technogenic, we are looking to hire a Talented Professional with below skill set to work with one of our clients and came across your profile and wondering if you might interested or exploring the job market, if so, Please share me your resume at

Position: Sr. Project Manager - ServiceNow

Location: Remote

Duration: Contract

Description:

• Client is implementing the ServiceNow Financial Case Management module. Will handle the initial implementation and then enhancements after. If good will then remain on to do a lot of other SN work.
• Support Needed: Need a Sr. Project Manager(PM) to support and initiative that will implement a new ServiceNow Module (Financial Case Management). The PM will need to manage multiple stakeholders and a vendor development team with the support of a McKesson ServiceNow Architect.
• Additional Skills: Vendor Management; Stakeholder Management; Waterfall, Agile and Hybrid Methodologies; Background Utilizing Project Management Software to include, risk, schedule, and manpower management. financial tracking.

Project Overview

• Our client is looking for a strong Sr. PM to manage a ServiceNow implementation. They are implementing the Financial Case Management module.
• Role Description – Sr. Technical PM
• Candidates need to have experience managing high-profile high visibility ServiceNow implementation projects in a matrixed enterprise setting within a complex context of systems and cross-functional stakeholders. PM will manage project scope, schedule, budget, and deliverables. PM will exhibit proactive behavior troubleshooting schedule issues within a week of going off track and/or escalating to leadership in order to facilitate troubleshooting and remove blockers. Excellent communication skills and emotional intelligence required. Must be able to work in a hybrid waterfall / agile environment and coordinate with product owners, scrum masters, as well as other PM's (business and 3rd party). Prefer Scaled Agile experience but Agile is also fine.
• Project Management Duties
• Support the Delivery Leader through all duties to support the overall execution of the project/initiative. This includes driving collaboration, alignment and integrated delivery for a given project/initiative.
• Document scope, timeline, resource plan, and stakeholders
• Lead the project team through each phase of the project.
• Identify and manage all issues and risks on the project; escalate items timely.
• Ensure that all the project tasks and deliverables remain on track and within cost.
• Manage the project folder and related documentation, ensuring decisions and status updates are captured timely.
• Communicate and maintain project progress and decisions via meetings and status reports on a regular basis and on demand based on stakeholder need.
• Establish and manage realistic and committed project schedules; taking into consideration deadlines, dependencies, resources, and costs when making changes and decisions to schedule
• Ensure that the Project Team shares a common understanding of the project, that adequate resources are being applied consistent with the set timeframe.
• Secure acceptance and approval of deliverables from the Project Sponsor and Stakeholders, as required for the given project
• Establish a project site and organize and maintain project documentation to support needs
• Track financial spend against budget on third party purchases where needed
• Maintain stakeholder list, develop communication plans, and assist with creating communications deliverables as needed
• Use the following technologies: Microsoft: Teams, SharePoint, Outlook, Excel and PowerPoint; Jira, Planview, and Smartsheet.
• Measure project performance to identify areas for improvement
• Adjust project management approaches as needed, based on shifting stakeholder priorities, industry best practices, and professional judgement.
• Facilitate discussions to drive decision making, share information and collect information, as required by the project
• Proactively manage change control and communicate impact in project scope, identify risks/issues, and devising contingency plans.

Must Have Skills / Experience

• 5+ years experience with Agile methodologies, project planning, risk tracking and mitigation, financial tracking (Capex and Opex), stakeholder engagement, Smartsheet and Planview expertise.
• 6 - 12 years of IT project management, especially with creating deliverables outlined above
• Experience project managing 2 or more ServiceNow implementations.
• Technical and non-technical project management, Executive presentation (written and verbal), Senior stakeholder management, Execution oriented with a track record of getting things done under tight deadlines and limited resources.
• Ability to manage committed deadlines / implementation commitments.
• Ability to hold business and technical team members accountable for commitments.
• Ability to gain alignment and consensus regarding management of competing priorities.
• Superior communication skills across all levels (team to executive).
• Experience managing projects in a hybrid methodology project execution environment.
• Proven working experience in project management through all facets of project lifecycle.
• Proven track record to drive results and navigating challenges successfully.
• The senior PM should have experience coordinating/working in a multi-vendor matrix environment, experience working with a business side PM, able to provide roll up of status and metric reporting, have strong issue management skills, and have experience defining roles and responsibilities on projects to bring clarity on the accountability of work across team members.
• Planview, Clarity, ServiceNow PPM or other enterprise PPM tool experience

Key Preferred Skills / Experience

• Excellent Communication – oral and written
• Scaled Agile experience is nice to have. Agile experience is a must.
• Ability to lead teams through planned schedules and proactively address issues/risks
• Proficient in creating effective PowerPoint presentations
• Flexible to be in details and at summarized/high-level
• Strong familiarity with project management software tools, methodologies, and best practices; our client uses Jira, Smartsheet, Teams, O365, Planview
• Solid organizational skills including attention to detail and multitasking skills
• Effective resource estimating skills
• Self-starter with a strong work ethic, who sets high standards for self and others and demonstrates enthusiasm for the mission of the team.
• Enable Skills-Based Hiring No