Inside Sales Manager

About RS Group
Across the industrial design, manufacturing and maintenance worlds, we're the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer's challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

This role sits within the Inside Sales function at RS, a key part of our commercial organization that drives customer engagement, revenue growth, and operational excellence. The Inside Sales team is responsible for building strong customer relationships, identifying opportunities, and delivering value through solution-based selling and expert support.

RS is a great place to work for those who thrive in a purpose-driven, inclusive, and innovative environment. Our culture encourages continuous improvement, collaboration across teams, and personal development. The Inside Sales team works closely with supplier partners and cross-functional colleagues to deliver tailored solutions, support strategic initiatives, and contribute directly to our mission of making amazing happen for our customers.

Recent examples of the team's work include launching targeted sales campaigns, enhancing CRM utilization to improve customer insights, and implementing training programs that elevate product knowledge and selling capabilities across the team.

About The Role
Role Purpose
The Inside Sales Manager is responsible for leading a team of inside sales representative to achieve and exceed sales and profitability goals. This role drives team efficiency ensures adherence to company standards, and fosters the development of a high-performing, professional sales force.

Responsibilities

• Lead, hire, and coach a team of Inside Sales Representatives to exceed sales goals.
• Develop business plans and deliver accurate forecasts and performance insights.
• Collaborate with RS teams and supplier partners to support customer needs.
• Drive proactive sales through phone and video using solution-based selling.
• Ensure consistent CRM usage for tracking activities and opportunities.
• Support team training and personally maintain expert product knowledge.
• Use data to identify high-impact sales activities and improve results.
• Promote a values-driven team culture aligned with RS strategy.
• Enforce company policies and ethical standards.

How I Make a Difference In This Role
To make a meaningful impact, the Inside Sales Manager must lead by example, inspire their team to achieve excellence, and continuously improve sales processes. By building strong relationships, leveraging data-driven insights, and cultivating a culture of accountability and growth, they drive both individual and team success.

Organisation Chart
& People Responsibility
The Inside Sales Manager reports to the Director of Inside Sales and is responsible for leading a team that includes:

• Inside Sales Supervisor (ISS) – supports day-to-day operations and coaching.
• Inside Sales Representatives (ISRs) – responsible for direct customer engagement and sales execution.

Candidate Requirements
Essential:

• Proven experience in planning and executing inside sales strategies
• Demonstrated success in customer relationship management
• Strong leadership skills with experience of managing and directing inside sales teams
• Excellent written and verbal communication abilities
• Commitment to delivering exceptional customer service
• Proficiency in CRM software, Microsoft Office Suite, and video conferencing platforms
• Ability to interpret and prepare sales reports using intermediate-level mathematical calculations

Equal Employment Opportunity
RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.