Customer Service Representative

1 week ago

Twin Falls, Idaho, United States Garage Enterprises LLC Full time $35,000 - $60,000 per year
:

Job Title: Customer Service Representative

Department: Superior Door

Reports To: GM

Location: Twin Falls, ID

The Customer Service Representative (CSR) will be the first point of contact for customers, handling inquiries, scheduling service appointments, and providing product and service information. This role requires excellent communication skills, attention to detail, and a commitment to customer satisfaction.

Key Responsibilities

  • Answer incoming calls, emails, and online inquiries promptly and professionally.
  • Schedule service appointments and coordinate with technicians.
  • Provide accurate information about products, services, pricing, and warranties.
  • Handle customer complaints and resolve issues in a timely manner.
  • Process payments and maintain accurate records in the company's CRM system.
  • Follow up with customers to ensure satisfaction after service completion.
  • Assist with administrative tasks such as filing, data entry, and inventory checks.

Requirements:

  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in customer service, preferably in home services or related industries.
  • Strong verbal and written communication skills.
  • Proficiency in Microsoft Office and CRM software.
  • Ability to multitask and work in a fast-paced environment.
  • Problem-solving skills and a positive attitude.

Benefits:

  • 401(k) & company match
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • PTO
  • Paid Holidays

Applicants must be able to pass a pre-employment physical agility test, and pre-employment drug test.

Higley Group is an Equal Opportunity Employer and provides opportunity to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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