Digital Onboarding Advisor

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The role of the Flash Advisor is to deliver best in class Digital Onboarding experience for our clients. Flash Advisors support net-new corporate bankcard programs. This is accomplished by supporting clients through the card program setup from invite through program setup. Flash is a consistently improving digital onboarding tool allowing for collaboration between internal groups and clients to create an efficient onboarding process. A Flash Advisor ensures a smooth digital onboarding process by assisting clients, being flexible with competing priorities, providing feedback to key stakeholders, and offering best practices.

Responsibilities Include

• Assist internal and external stakeholders in the Digital Onboarding process from Invite to Program Complete by answering client questions, requesting corrections when necessary and sharing best practices.

• Implement new client corporate card programs.

• Actively problem solve throughout the Digital Onboarding Process to ensure a smooth client experience.

• Manage client communications via email and phone line for client and internal stakeholder questions.

• Leverage internal resources to support and troubleshoot client needs.

• Remove barriers throughout the Digital Onboarding process when applicable.

• Provide feedback to Management on the client experience, internal processing experience and suggestions on how to improve the process based on client scenarios.

• Receive and apply feedback from internal and external stakeholders on how to best support the client experience.

• Adapt to changing and competing priorities at every stage of the Digital Onboarding process.

• Build strong relationships with stakeholders to allow for flexibility and adaptability in their processes as well as Flash Advisor processes.

• Document new processes and update existing SOP documentation to ensure accurate and up to date information.

• Client Consultation – Throughout the Application and Program setup, a Flash Advisor will consult with clients regarding questions, best practices, and any ancillary products they may have. This consultation may happen via email or phone based on the phase and client communication preference. Flash Advisors may offer input on best practices as well as guidance on who to contact for ongoing support.

Basic Qualifications

• Bachelor's degree, or equivalent work experience

• Four to seven years of client management experience

Preferred Skills and Experience

• Thorough knowledge of assigned business line or functional area

• Corporate bankcard experience

• Demonstrated creative problem-solving skills

• Strong organizational and analytical skills

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

• Ability to identify and resolve exceptions or new problems

• Effective interpersonal, verbal, written and presentation communication skills

• Two to four years if customer facing with strong verbal communication skills

Location:  Minneapolis, MN

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside of the location for the other days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81, $95,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

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