Referral Specialist

1 week ago

Orlando, Florida, United States Orlando Health Full time

Position Summary

Referral Specialist – Orlando Health Imaging Centers

Location:
Downtown Orlando


Schedule:
Monday – Friday, 8:30 AM – 5:00 PM

About Orlando Health Imaging Centers
At Orlando Health Imaging Centers, we provide advanced imaging technology and expert care to deliver highly detailed and accurate diagnostic images. Our facilities are accredited by the
American College of Radiology (ACR)
, ensuring excellence in staff qualifications, image quality, safety protocols, and quality assurance. Every screening exam is interpreted by a
board-certified radiologist
, supporting timely diagnoses and the fastest path to treatment and recovery.

Position Overview
As a
Referral Specialist
, you will serve as the
initial point of contact for new patients
, ensuring a seamless experience from referral to scheduling. This role requires strong communication skills, attention to detail, and the ability to coordinate with providers and patients to facilitate timely imaging services.

Responsibilities
Essential Functions

  • Complete patient registration and obtain insurance authorization for diagnostic testing and hospital admissions.
  • Verify financial and insurance information; update billing systems as needed.
  • Initiate referral and authorization processes for all services and visits.
  • Collaborate with nursing and medical staff to ensure optimal patient care.
  • Communicate with scheduling to confirm insurance requirements for upcoming appointments.
  • Coordinate with other departments to facilitate patient visits.
  • Provide patients with referral information for physicians and facilities.
  • Communicate effectively with internal and external stakeholders (PCPs, patients, clinical departments) to secure required authorizations.
  • Maintain regular, punctual attendance in compliance with Orlando Health policies and applicable regulations (ADA, FMLA).
  • Adhere to all Orlando Health policies and procedures.

Qualifications
Education & Training

  • High school diploma or equivalent required.

Experience

  • Minimum of one (1) year in retail, customer service, or healthcare setting.

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