Network Operations Center Engineer

1 day ago

Dallas, Texas, United States Quantum World Technologies Inc. Full time $60,000 - $120,000 per year

Skills:

NOC

Control M

Server Monitoring

Windows Patching

  • Network Operations Center (NOC) Engineers monitor large computer networks and servers for problems from a central location. They should be able to analyze problems, perform troubleshooting and incident response on the system, communicate with site technicians and track problems through to resolution.
  • When problems are too large or complex for quick troubleshooting, NOC Engineers must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution. NOC Engineers maintain ongoing communication within the team and externally, to keep all stakeholders aware of relevant, known issues and the steps being taken.
  • Server monitoring and able to perform basic troubleshooting and patching of Windows systems
  • Basic knowledge of Control-m or any job scheduling tool.
  • monitors and executes the daily operational activities needed to manage IT services and the supporting IT infrastructure.
  • Monitor systems.
    Using diversified tools, SolarWinds monitors the performance and capabilities of computer systems.
  • Troubleshoot problems.
    Working to triage or troubleshoot the issues within their defined areas.
  • Track issues.
    Tracking and documenting all defects and resolutions in detail through a designated
    ticketing system
    .
  • Report incidents.
    Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.

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