Director of Operations

Director of Pickleball / Director of Operations – Professional Overview

The Director of Pickleball is a senior leadership role responsible for overseeing the full operational, instructional, and strategic direction of a pickleball facility. This position integrates high-level management, program development, coaching expertise, and customer experience leadership to ensure the facility delivers exceptional service, maintains operational excellence, and fosters a vibrant, inclusive pickleball community.

Role & Key Responsibilities

1. Program & Player Development

• Design, implement, and manage a comprehensive schedule of leagues, tournaments, clinics, junior programs, open play formats, and special events for diverse age groups and skill levels.
• Develop pathways for player progression, ensuring programs support beginner onboarding, intermediate advancement, and competitive-level training.
• Maintain a consistent annual programming calendar aligned with facility goals and membership needs.

2. Coaching, Instruction & On-Court Leadership

• Deliver 15–20 hours per week of high-quality instruction through private lessons, group clinics, camps, corporate events, and specialty sessions.
• Provide structured coaching methodologies focused on player development, safety, and long-term engagement.
• Observe and evaluate player needs, adapting programming and coaching techniques accordingly.

3. Staff Leadership & Workforce Management

• Recruit, hire, train, and supervise coaches, instructors, front-desk personnel, court monitors, and event staff.
• Conduct regular staff performance evaluations, provide ongoing development, and ensure alignment with facility standards.
• Create and implement staff scheduling, policies, and professional conduct expectations.

4. Operations, Logistics & Facility Management

• Oversee daily facility operations, including:
• Court scheduling, utilization strategy, and reservation management
• Program registration and customer service standards
• Facility cleanliness, equipment maintenance, and safety protocols
• Coordination with pro shop, food & beverage, and membership services
• Manage operational budgets, revenue forecasting, expense control, and program profitability.
• Maintain compliance with facility policies, risk management procedures, and industry best practices.

5. Membership, Customer Experience & Community Engagement

• Build strong relationships with members, guests, and local pickleball communities to enhance loyalty and participation.
• Develop initiatives that promote an inclusive, welcoming, and engaged environment both on and off the court.
• Collaborate with marketing and communications teams to promote programs through newsletters, social media, on-site signage, and external partnerships.
• Represent the facility at tournaments, community events, and regional pickleball activities to strengthen brand presence.

Qualifications & CompetenciesPickleball Experience & Certifications

• Advanced-level pickleball player (4.5+ rating preferred) with substantial competitive and recreational background.
• Professional coaching certifications such as:
• Professional Pickleball Registry (PPR)
• International Pickleball Teaching Professional Association (IPTPA)
• Or equivalent recognized training credentials.

Leadership & Management Expertise

• Minimum of 3–5 years of experience managing sports or recreational programs, teams, or club operations.
• Demonstrated ability to lead, motivate, and develop staff in a high-volume, customer-centered environment.
• Experience navigating member relations, conflict management, and interpersonal communication.

Operational & Administrative Proficiency

• Strong competency in:
• Court scheduling and reservation systems
• Budgeting and financial tracking
• Event and tournament planning
• Data reporting and performance analysis
• Proficiency with office software (Google Workspace, Microsoft Office, CRM systems).

Communication & Organizational Skills

• Exceptional verbal and written communication skills, with the ability to engage with players, staff, and community partners.
• Outstanding organizational abilities, attention to detail, and capability to manage multiple programs and priorities simultaneously.
• Professional judgment in resolving operational issues, member concerns, and staff challenges.

Overall Summary

The Director of Pickleball plays a central leadership role in driving the success of a pickleball facility. This position blends technical coaching expertise, operational excellence, business management, and community building to deliver a world-class customer experience. Through innovative programming, strong staff leadership, and an unwavering commitment to member satisfaction, the Director ensures the facility thrives both as a premier pickleball destination and as a community hub for players of all ages and skill levels.

Job Type: Full-time

Pay: $55, $75,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Life insurance
• Vision insurance

Work Location: In person