Lead Associate Relations Manager

Our Human Resources team defies all conventional expectations and is a business-connected solutions provider. The work we do directly aligns with the company's core areas of focus, and we ensure that associates and leaders are ready to support those strategic objectives.  Our HR team is comprised of different departments, including Talent Acquisition, HR business partners, Learning & Development, Compensation & Benefits, and Shared Services. We enable meaningful careers for all and build our Associate Workplace Experience

Field Position:

This position is considered Field based and is considered to be a blend of onsite and remote work activity. Field associates will spend their time both traveling to and spending time in various PetSmart locations and can expect to be asked to travel to Phoenix Home Office periodically throughout the year. Field associates typically work out of their home office when not traveling as outlined above.

SUMMARY 

Working within PetSmart's centralized Associate Relations Team, provides associate relations counsel and guidance to PetSmart stores. Develops effective business partnerships on a regional scale with Human Resources teams, field leaders and various business partners to share case knowledge and proactively address opportunities. Identifies department capabilities and develops process efficiencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Provides consultative support and guidance regarding associate relations issues. As subject matter expert, provides training on company programs, policies and procedures, and relevant labor laws to ensure a positive associate relations environment in stores and offices.
• Stays abreast of latest developments in the associate relations management environment and labor and employment law, including local and state laws for assigned region(s) of responsibility, to serve as a subject matter expert and consultant on critical associate issues.
• Leads complex and impartial investigations, including compliance investigations. Interviews witnesses, talks to involved parties, documents appropriately and makes recommendations based on findings. Ensures company investigation protocols are followed, appropriate business partners are consulted, and final resolutions are aligned with company policies and mitigate risk.
• Executes with a sense of urgency, organization and prioritization when managing workload and responding to issues. 
• Responds in a timely manner to phone calls and emails about Associate Relations questions or issues; responds and/or directs general Human Resources questions; can range from simple to complex issues.
• Manages database of associate relations issues. Identifies trends, conducts root cause analysis and develops solutions for designated region(s), and globally, in support of business goals. Works on special projects in alignment with these objectives. 
• Leads communications with business partners and operators, including oral presentations and written communications.
• Provides regional and Home Office leadership and HR Business Partners with leader feedback; identifying root cause and providing recommendations for development.
• Develops and maintains relationships within Human Resources centers of excellence, and key business partners, to meet business objectives and support stores.
• Participates in Home Office  and Field HR initiatives, as needed.

EDUCATION and/or EXPERIENCE

• Bachelor's degree in Business, Human Resources or related field from a four-year college or university.
• Minimum of five (5) years of experience in handing multi-unit, or cross-functional associate relations investigations or HR generalist experience.
• An equivalent combination of education and experience may substitute for the minimum qualifications.
  
  

TECHNICAL SKILLS

• Computer literacy, familiar with business systems functionality and an advanced knowledge of Microsoft Office Suite.
• Must demonstrate skills at analyzing complex issues and multiple data points in order to create solid recommendations for solutions.
• Must possess ability to build and maintain cross-functional and multi-level relationships, up to SVP level.
• Must demonstrate exceptional oral and written communication skills, including demonstrated familiarity with legal terms and regulatory agency language.
• Must be able to handle high volume of work and work under deadlines.
• Must demonstrate effective critical thinking, organization and time management skills.

CERTIFICATES, LICENSES, REGISTRATIONS

PHR or other HR certification, preferred but not required.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands and work environment are characteristic of those found in a typical office environment. Reasonable accommodations may be made to enable those with disabilities to perform essential functions

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. 

We're more than a workplace, we're Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what's right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We'd still like to hear from you and encourage you to apply with us You might be the right fit for this role or another opportunity across Team PetSmart.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet-friendly environment, bring your pets to work and enjoy the on-site dog park
• On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• "Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• "Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more
• "Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.