Customer Relations Representative

2 hours ago

Phoenix, Arizona, United States Bossard Americas Full time

Job Details

Description
The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items as well as proven expertise in technical consulting and inventory management distinguishes the Bossard Group.
At Bossard, we offer a range of opportunities to develop your career and apply and expand your skills and capabilities in a dynamic, international business environment.
Summary
Responsible for the daily activities associated with their respective accounts.

Essential Duties And Responsibilities Include The Following

  • Review and manage Open Order Reports and associated expedites.
  • Daily review and engagement on customer's hot lists.
  • Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
  • Expedite internally to assure shipment of customer orders
  • Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
  • Informs shipping of packing or labeling requirements for customer shipments.
  • Confers with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
  • Ensure all user messages and validation errors are reviewed and managed.
  • Provide feedback directly to customers on general order inquiries.
  • Support Account Manager or Key Account Manager with Quoting Setup and various other duties.
  • Assist quality/purchasing on rejected parts.
  • Other duties may be assigned

Education And/or Experience
A Bachelor's Degree with 1-3 years of customer relations experience is desired and /or training; or equivalent combination of education and experience.

Bossard Offers

  • Benefits – Medical, Dental, Vision, 401K
  • Flexible scheduling
  • Fitness Reimbursement
  • Paid Holidays
  • Career Advancement Opportunities

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