Senior Manager

Senior Manager - Transformation Delivery & Client Leadership

Job Level: Consultant  

Job Location: On-site/Hybrid (Must be a local candidate to Chicago)

Travel Expectations: Up to 10% on average

Job Classification: Full-Time 

Join Centric Consulting – A Culture You'll Love 

At Centric Consulting, we've cultivated a unique approach to business.  Our business is built on three fundamental principles: Enjoy the people you work with, have fun, and do great work. These principles define our consulting model and have crafted one of the most vibrant cultures in the consulting industry – celebrating individuals, collaboration, and lifelong friendships.  

Role Overview The Senior Manager will lead major transformation initiatives that modernize how clients operate—spanning business process, operating model, and technology enablement. You'll ensure successful delivery through structure, governance, and execution excellence, while collaborating closely with Centric and client leaders to build lasting relationships. This role is ideal for a proven transformation or program delivery leader who wants build and lead our most strategic accounts. This is a highly visible role suited for a consulting leader who thrives at the intersection of strategy, delivery, and relationship management.

In this role, you will: 

• Lead large-scale transformation programs integrating business process optimization, operating model redesign, and technology enablement.
• Manage program governance, delivery structure, and performance tracking across multiple workstreams.
• Ensure delivery excellence through disciplined project management, risk mitigation, and stakeholder engagement.
• Translate strategic intent into actionable execution plans and measurable outcomes.
• Partner with technical and business teams to ensure alignment across people, process, and technology components.

Client Leadership & Account Growth

• Serve as a senior advisor and key contact for client executives and sponsors.
• Build trust and credibility through delivery excellence, business insight, and consistent communication.
• Collaborate with Centric account and practice leaders to shape transformation roadmaps and expand engagement opportunities.

• Gradually assume account leadership responsibilities — including planning, governance, and long-term relationship management — as trust and delivery maturity are established.

Team & Practice Collaboration

• Work with Centric peers to refine delivery methodologies and transformation frameworks.
• Model Centric's people-first, collaborative culture and contribute to building a high-performing delivery community.
• Share lessons learned, insights, and best practices across projects and industries.

Who You Are: 

• 10+ years of consulting or professional services experience leading large-scale transformation or modernization initiatives.
• Strong track record delivering complex, multi-workstream programs that span process, technology, and organizational design.
• Demonstrated ability to engage senior executives, manage stakeholders, and influence decision-making.
• Experience managing program financials, budgets, and delivery teams in a matrixed environment.
• Proven ability to identify growth opportunities within client accounts and help shape new engagements.
• Bachelor's degree required; MBA or advanced degree preferred.
• Familiarity with Agile, SAFe, Lean, or hybrid delivery frameworks a plus.

Total Rewards:  

We proudly offer competitive compensation, and a comprehensive and well-rounded benefits package for full-time employees that have been designed to nourish your well-being. Benefits offered include health, dental & vision coverage, 401(k) with company match, life insurance, self-managed PTO, paid holidays, parental leave, and other unique incentives that celebrate your accomplishments. We also offer access to many voluntary benefits such as Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Legal Services, as well as discounts on home, auto and pet insurance       

• Remote and Hybrid Work
• Time Off When You Need It
• Benefits That Flex
• Professional Development  

While benefits eligibility may vary for roles that are non full-time, we provide unique opportunities for growth, skill development, and more.  Regardless of your role, you'll be part of a collaborative environment where every team member contributes to our shared success.  

Who We Are: 

Founded in 1999 with a remote workforce, we combine the benefits of experience, flexibility, and cost efficiency to create tailored solutions centered on what's best for businesses.  Now numbering more than 1,400 employees in the U.S. and India, we're committed to solving clients' toughest problems and delivering on our mission of providing unmatched experiences.   

Our purpose at Centric Consulting is to bring unmatched experiences to clients and employees. These aren't just words we use — it's how we became a company and who we are today. Providing an unmatched experience means we approach each other as human beings and lead with empathy and humility. It means we work diligently to ensure we are a place where everyone can create a sense of belonging and feel respected for who they are.  

What Makes Centric a Great Place to Work? 

We know that creating and sustaining an authentically welcoming culture requires that we all play a part in promoting diversity, equity, and inclusion, from our business practice to how we show up for employees and communities. This is how we bring our mission and core values to life, working together to provide the highest quality services to our clients while allowing our employees to reach their full potential.  We are proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.  

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the application or interview process.