Front Desk Associate

2 weeks ago

Mount Pleasant, Michigan, United States Super 8 - Mount Pleasant, MI Full time

Job Overview

We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The Front Desk Agent will handle various responsibilities, including check-ins and check-outs, managing reservations, and assisting with guest inquiries and other things along those lines.

WE ARE LOOKING FOR ALL SHIFTS

Responsibilities

  • Greet guests warmly and provide a friendly welcome upon arrival.
  • Manage the check-in and check-out process efficiently, ensuring accuracy in reservations.
  • Handle guest inquiries and resolve any issues promptly to ensure customer satisfaction.
  • Process payments accurately using POS systems, including cash handling and basic math skills.
  • Upsell additional services and products to enhance the guest experience.
  • Maintain a clean and organized front desk area while merchandising promotional materials effectively.
  • Assist in stocking supplies as needed to ensure smooth operations at the front desk.
  • Provide product demos when necessary to inform guests about available services or promotions.
  • Collaborate with team members to ensure a cohesive work environment and assist in supervising junior staff when required.

Requirements

  • Previous experience in customer service or retail sales is preferred, particularly in a grocery store or hospitality setting.
  • Strong communication skills with an emphasis on phone etiquette and interpersonal interactions.
  • Bilingual candidates are encouraged to apply to better serve our diverse clientele.
  • Experience with cash handling and cashiering duties is essential.
  • Basic math skills are required for processing transactions accurately.
  • Ability to upsell services effectively while maintaining a positive guest experience.
  • Supervising experience is a plus for those interested in leadership opportunities within the role. Join us as a Front Desk Agent where your contributions will help create memorable experiences for our guests

Job Types: Full-time, Part-time

Pay: $ $13.00 per hour

Benefits:

  • Employee discount
  • Flexible schedule

Work Location: In person

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