Front Desk Supervisor

2 days ago

Cary, North Carolina, United States Residence Inn by Marriott Full time
Now Hiring: Opening Team for a Brand-New Marriott Hotel Become a charter member of the Residence Inn Cary Raleigh and help launch Cary's newest hotel with energy, teamwork, and exceptional service.
Perks

Brand New Hotel

Grow with us from the very beginning

We're opening the all-new Residence Inn by Marriott Cary Raleigh, and we're looking for energetic, guest-focused hospitality professionals to join our opening team. This is your chance to help shape the culture, build something special, and grow your career with RevPAR Companies from day one.

About the Property

Residence Inn Cary Raleigh is a brand-new, all-suite Marriott extended-stay hotel located in Cary, NC. As part of the opening team, you'll help shape the guest experience, culture, and reputation of this flagship property from day one.

Position Overview

The Front Desk Supervisor supports the Guest Service Manager in leading day-to-day front office operations. This role combines hands-on guest service with shift leadership, coaching front desk associates, and ensuring that every arrival, stay, and departure reflects Marriott's service standards and RevPAR Companies' internal client culture.

Key Responsibilities

  • Serve as the on-duty supervisor for the Front Desk during assigned shifts
  • Support, train, and coach front desk associates in service standards, systems, and procedures
  • Lead by example in delivering warm, authentic guest service and effective service recovery
  • Oversee check-in/check-out, reservations, payment processing, and cash handling accuracy
  • Ensure lobby and front desk areas are clean, organized, and guest-ready at all times
  • Communicate effectively with Housekeeping, Engineering, Sales, and Leadership teams
  • Assist with scheduling, task assignments, and new-hire training
  • Support Marriott Guest Voice, online reviews, and overall guest satisfaction goals
  • Assist with PM bar and lobby F&B offerings as needed
  • Adhere to all safety, security, and key control procedures

Qualifications

  • Previous hotel front desk or guest service experience required; prior supervisor/shift lead experience strongly preferred
  • Strong communication and customer service skills
  • Comfortable using hotel PMS and related systems (Marriott experience a plus)
  • Able to work a flexible schedule including evenings, weekends, and holidays
  • Professional, reliable, and calm under pressure

Compensation & Benefits

  • Competitive hourly wage based on experience
  • Eligibility for performance-based incentives
  • Paid time off and holiday pay
  • Marriott employee travel discounts
  • Career growth opportunities within RevPAR Companies

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