Compliance and Risk Manager

Position Title: Compliance and Risk Manager

Reports To: CEO

Direct Report(s): None

Position Summary

The Compliance & Risk Manager ensures VOA Alaska operates with integrity, accountability, and adherence to all applicable laws, regulations, and accreditation standards, including CARF, HIPAA/42 CFR, and Medicaid requirements. This position supports the Corporate Compliance Program by developing, monitoring, and improving systems for compliance, risk management, and ethical conduct. Working under the direction of the CEO, the Compliance & Risk Manager provides operational leadership for compliance policies, staff education, auditing, and corrective action — fostering a culture of transparency, safety, and continuous quality improvement across all VOA programs.

Job Responsibilities

• Lead and manage the organization's compliance and risk management program, ensuring continuous adherence to all laws, regulations, and accreditation standards.
• Coordinate agency-wide compliance activities, identifying emerging risks, gaps, and improvement opportunities across all programs.
• Oversee the development, review, and implementation of policies and procedures, maintaining version control and alignment with CARF, HIPAA, and regulatory requirements.
• Manage documentation and recordkeeping systems, ensuring accuracy, confidentiality, and integrity of compliance data and reports.
• Design and oversee compliance and ethics training programs, ensuring timely completion for all staff during onboarding and annually.
• Conduct internal audits and risk assessments of documentation, billing, and safety practices; track findings and corrective actions to closure.
• Lead health and safety initiatives, including chairing the Safety Committee and implementing risk prevention and response measures.

• Oversee incident reporting and investigations, maintaining documentation, corrective action plans, and a culture of non-retaliation.

• Integrate compliance and audit results into continuous quality improvement (CQI) processes, analyzing metrics and recommending system improvements.

• Collaborate across HR, Operations, Clinical, and Finance to align systems, prepare for external audits, and ensure readiness for CARF and licensing reviews.

Skills and Competencies

• Strong understanding of CARF, HIPAA, 42 CFR Part 2, and Medicaid requirements.
• Expertise in policy development, recordkeeping, compliance auditing, and risk management.
• Excellent written and verbal communication skills, with the ability to convey complex regulatory information clearly.
• Strong analytical and organizational abilities with meticulous attention to detail.
• Proven ability to lead through collaboration and influence across teams.
• High ethical standards, confidentiality, and sound judgment.

Qualifications

• Bachelor's degree in healthcare administration, business, or related field (equivalent experience may be substituted in lieu of education).
• 3–5 years of experience in compliance, quality, or risk management within healthcare, behavioral health, or human services.
• Demonstrated experience in policy management, compliance auditing, and corrective action planning.
• Familiarity with CARF accreditation and regulatory frameworks strongly preferred.
• Proficiency with Microsoft Office 365, Relias, and electronic health record (EHR) systems.
• Ability to work independently, prioritize effectively, and model ethical leadership.

Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.
• While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.

Acknowledgement

Every effort has been made to identify the essential responsibilities and requirements of this position. However, this position description in no way states or implies that these are the only duties an incumbent may be required to perform. The omission of specific functions or responsibilities does not exclude them from the position if the work is similar, related or can be considered essential to this position.