IT Manager

6 days ago

Anchorage, Alaska, United States Volunteers of America Full time

Position Title: IT Manager

Reports To: COO

Direct Report(s): Contractors, as needed

Position Summary

The IT Manager will be a strategic and tactical leader responsible for all aspects of VOA Alaska's technology infrastructure and IT department. This hands-on role requires expertise in cybersecurity, on-premise and cloud infrastructure, communications systems, Electronic Health Records (EHR), and Microsoft 365 ecosystem management. The IT Manager will ensure the security, efficiency, and reliability of all technology systems supporting the agency's mission and programs.

Job Responsibilities

  • Lead the design, implementation, and maintenance of on-premise and cloud-based IT infrastructure supporting VOA Alaska programs and operations.
  • Develop and enforce cybersecurity policies and practices to safeguard agency data and technology assets, including compliance with relevant regulations for healthcare and nonprofit sectors.
  • Oversee management and support of the EHR system, ensuring optimum performance, security, and user training.
  • Oversee programming and
  • Manage Microsoft 365 environment, including user administration, security configurations, and integration with other productivity tools.
  • Coordinate IT communications systems, enabling reliable, secure voice, video, and data communications for hybrid work arrangements.
  • Provide hands-on support and leadership to the IT team including supervision, training, and performance management.

  • Work collaboratively with leadership and other departments to align IT initiatives with organizational goals and priorities.

  • Manage IT project planning, budgets, vendor relationships, and technology procurement.

  • Promote a culture of continuous improvement, innovation, and user-focused service within the IT department.

Skills and Competencies

  • Strong understanding of CARF, HIPAA, 42 CFR Part 2, and Medicaid requirements.
  • Expertise in policy development, recordkeeping, compliance auditing, and risk management.
  • Excellent written and verbal communication skills, with the ability to convey complex regulatory information clearly.
  • Strong analytical and organizational abilities with meticulous attention to detail.
  • Proven ability to lead through collaboration and influence across teams.
  • High ethical standards, confidentiality, and sound judgment.

Qualifications

  • Bachelor's degree in healthcare administration, business, or related field (equivalent experience may be substituted in lieu of education).
  • 3–5 years of experience in compliance, quality, or risk management within healthcare, behavioral health, or human services.
  • Demonstrated experience in policy management, compliance auditing, and corrective action planning.
  • Familiarity with CARF accreditation and regulatory frameworks strongly preferred.
  • Proficiency with Microsoft Office 365, Relias, and electronic health record (EHR) systems.
  • Ability to work independently, prioritize effectively, and model ethical leadership.

Working Conditions

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Works in office areas. Interacts with staff, consultants, and outside vendors. May be subjected to interruptions throughout the workday.
  • While performing the duties of this job the employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirement includes close vision.

Acknowledgement

Every effort has been made to identify the essential responsibilities and requirements of this position. However, this position description in no way states or implies that these are the only duties an incumbent may be required to perform. The omission of specific functions or responsibilities does not exclude them from the position if the work is similar, related or can be considered essential to this position.