Inside Sales Associate — Flexible Scheduling

6 days ago

Miami, Florida, United States The Forehand Agency Full time $39,000 - $53,000 per year

The Inside Sales Associate is responsible for understanding customer needs and offering appropriate solutions to support account growth. This position follows a defined customer experience methodology and relies on contact center technology to manage a high volume of inbound and outbound interactions while developing sales and service capabilities.

Responsibilities:

  • Listen to customers to determine needs and resolve issues effectively.
  • Use internal systems and technology to perform accurate account management tasks.
  • Identify upsell and cross-sell opportunities and apply sales techniques to grow accounts.
  • Explain products and processes clearly to customers to help them make informed decisions.
  • Strive for first-call resolution through strong problem-solving and call-handling skills.
  • Conduct needs assessments and recommend solutions aligned with customer goals.
  • Maintain ongoing client relationships through follow-up and continued support.
  • Handle multiple accounts and balance inbound requests with outbound outreach.

Requirements:

  • Dependable and willing to learn new skills.
  • Enjoy interacting with people and helping resolve their concerns.
  • Motivated by commission plans and periodic performance contests.
  • Professional verbal and written communication and customer service skills.
  • High school diploma or equivalent; college students, interns, and recent graduates are welcome to apply.
  • Ability to learn customer service software quickly and proficiency with basic PC tasks.
  • Comfortable multitasking in a fast-paced environment.
  • Minimum age of 18 years.
  • Ability to obtain a life and health insurance license.

Compensation and incentives include flexible scheduling, a commission-based structure with performance bonuses, opportunities for professional development and training, and health and wellness benefits.

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