Inside Sales Representative

5 days ago

Miami, Florida, United States Future Home Restoration Full time $40,000 - $80,000 per year


Inside Sales Representative – Appointment Coordination Department

Future Home Restoration
, a company specialized in residential solutions (Home improvement services, and W
ater Treatment,
), is expanding and looking to add an
Inside Sales Representative
to our
Appointment Coordination Department
.

We're seeking a
bilingual (English & Spanish)
, proactive professional with excellent communication skills and a positive attitude to contact, assist, and coordinate appointments with customers interested in our services.

1. General Job Description
:


• Handle inbound and outbound calls with customers interested in Future Home Restoration's residential services (water treatment, remodeling, and home improvement solutions).


• Build effective and trustworthy communication with clients to schedule appointments at their convenience, ensuring a smooth and personalized consultation experience.


• Confirm and verify all scheduled appointments, ensuring accuracy and customer satisfaction.


• Meet productivity and service goals while maintaining a professional, empathetic, and results-oriented attitude.

2. Key Responsibilities
:


• Make and receive calls in a professional and effective manner.


• Contact new leads from the CRM as quickly as possible.


• Schedule, confirm, and verify appointments with precision.


• Use predefined scripts and informational materials to guide client conversations.


• Update and maintain records, notes, and follow-ups in the CRM.


• Achieve daily and weekly performance and productivity targets established by the sales department.

3. Job Requirements
:


• Bilingual – fluent in English and Spanish.


• Minimum of one (1) year of experience in sales, customer service, or call center environments.


• Strong communication, empathy, and persuasion skills.


• Excellent organization, punctuality, and ability to multitask effectively.


• High school diploma or equivalent.

4. Technical Knowledge
:


• Proficiency with CRM systems (GoHighLevel or similar).


• Familiarity with call management tools and Microsoft Office.


• Ability to type and record information quickly and accurately.


• Comfortable using digital platforms and sales support tools.

5. Position Details
:


• On-site position based in Miami, FL.


• Competitive base salary with performance-based incentives.


• Continuous training and professional development.


• Real growth opportunities within the sales department.


• Excellent work environment in a growing company dedicated to improving the quality of life for families across Florida.

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