Dispatcher

3 days ago

Commerce, California, United States Propark Mobility Full time $40,000 - $80,000 per year
-

Park your Career with Propark

Dispatcher

Wage: $18.81 per hour

Job Type: Full-time, Part-time, weekends and holidays

Schedule: Varies

Location: Gateway Shuttles, 8100 Tower Rd. Commerce City CO

Applications will be reviewed on a rolling basis and accepted until the position is filled or the posting is closed.

The Dispatcher is responsible for coordinating, scheduling, deploying, and dispatching of Fixed Route and On Demand Services in a safe, efficient, and proactive approach. Treats operators, peers, and customers in a professional manner, and leads by example as the Dispatcher is a representative of frontline leadership at the location.

What we are looking for: 

  • Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
  • Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
  • Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
  • Meets with the account manager on a regular basis to discuss KPI's goals and objectives for the department, and ensure that goals are being met or exceeded.
  • Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
  • Coordinate problem resolution among Operators, Supervisors, and Public.
  • Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
  • Influences positive employee morale and quality customer service.
  • Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
  • May be required to drive in service when required.
  • Provides superior customer service and communications skills.
  • Documents service disruption issues utilizing the dispatch log.
  • Ensures accurate assignment of vehicles and Operators.
  • Ability to follow company and agency policies and procedures.
  • Other duties as assigned or requested.

Must haves: 

  • You are at least 21 years old
  • Must have a valid DMV driver's license, for at least 3 years 
  • High School Diploma or equivalent.
  • One (1) year of related experience in a Paratransit, Fixed Route or Demand Response environment preferred.
  • Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.
  • Ability to secure wheelchairs, bend, push and pull up to fifty pounds.
  • Clean driving record with a minimum of three (3) years driving history.

What's in it for you?

  • We promote from within - park your career here
  • Free Parking**
  • Flexible scheduling; paid Holidays and Wellness.
  • Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
  • (FT Employees) Paid vacation and an extra day-off on your birthday
  • (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k
  • The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
  • Wellness is provided according to city or state mandates
  • For more information:  

Physical Demands and Working Conditions (including but not limited to):

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands: the employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk and hear. Employee must occasionally lift and/or move objects up to 50lbs.

Work Environment: the employee may be subjected to weather conditions prevalent at the time. The employee is regularly exposed to fumes and airborne particles. The noise level in this work environment can range from minimal

*This list is not all-inclusive. The full job description will be provided at your interview.

*** Free parking while working at your assigned Propark location(s).

How to Apply:

To apply, please submit your application through our Careers Page at Propark Careers

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

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