Entry Level Call Taker Opportunity

6 days ago

Commerce, CA, United States LifeLine Ambulance Full time
Job Details

Level
Entry

Job Location
Commerce, CA

Salary Range
$20.50 - $21.00 Hourly

Job Category
Health Care

Step Into Your Next Journey

Step Into the World of Emergency Medical Services

LifeLine Ambulance has open positions for an entry level position within our Communications Team, that has huge potential for career growth. If you are interested in the the Healthcare/Emergency Medical Services Field, looking for a fulfilling job, or wanting to pivot into something new and challenging, this position will help you develop essential skills in a thriving industry. Our team welcomes all backgrounds as we will provide on-the-job training if you are interested and willing to work in a collaborative, fast-pace environment.

What LifeLine Can Offer
  • Be part of a company that genuinely values and supports its team members
  • Work under strong leadership that's invested in your personal and professional growth
  • Join a tight-knit team that has your back and celebrates each other's wins
  • Take your first step into the Healthcare and EMS field and build a rewarding career
  • Make a real impact every day by helping people and supporting your community when it matters most
What You Bring To The Table
  • Demonstrates strong verbal communication to coordinate actions and maintain situational awareness
  • Effectively conveys critical information, tasks, and next steps to field crews and partner agencies
  • Comfortable navigating multiple software platforms and digital tools simultaneously
  • ExcellentCustomer Service Experience in similar industries/fields
  • Willing and able to obtain a relevant Emergency Dispatcher Certification within 30 days of hire
Sound like something you want to be part of?

Apply now and take the first step in your next career path to making an impact and changing lives

Full Job Description

Job Summary:

As a Communications Associate at LifeLine EMS's Communications and Dispatch Center, your core responsibility is to provide exceptional customer service while efficiently handling incoming calls from medical facilities. Collaborating with the Matrix and CAD Commander (MACC) for precise Estimated Time of Arrivals (ETAs) and insurance-related inquiries.

Essential Functions:
  • Superior Customer Service: Deliver outstanding customer service by demonstrating empathy, patience, and professionalism when interacting with callers. Maintain a calm and reassuring demeanor during high-stress situations.
  • Call Handling: Answer incoming calls promptly and gather essential information from medical facilities to initiate the booking process.
  • CAD Coordination: Collaborate with the MACC to optimize dispatching procedures.
  • ETAs and Insurance Queries: Rely on the expertise of the MACC to provide callers with precise ETAs. Assist with answering questions related to insurance coverage and billing, utilizing available resources to provide accurate information.
  • Team Collaboration: Work in close coordination with fellow Communications Associates, Communications Specialists and Controllers, and the MACC to maintain effective communication and ensure seamless operations within the Communications and Dispatch Center.
  • Maintains a comprehensive understanding of EMS and Dispatch policies, procedures, and regulations to ensure compliance and adherence to industry standards.
Compliance & Safety:
  • Reviews paperwork for accuracy and correct process.
  • Must participate in scheduled and unscheduled onsite compliance audits.
  • Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
  • Cooperates with Internal Audit, Compliance and People Operations on any recommendations and changes to compliance and legal workflow issues.
  • Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
    • Complies and enforces all policies and procedures.
    • Has successfully completed all required Compliance Training within the required time period.
    • Has had no compliance-related corrective action during the current review period.
  • Participate in Safety and Risk training and activities.
  • Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
  • Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Cognitive/Psychosocial Requirements:
  • Communication
  • Attention to Detail
  • Critical Evaluation
  • Relationship Management
  • Ethical Practice
Qualifications:
  • Demonstrated Customer Service experience in any background.
  • Excellent verbal and written communication skills, with the ability to communicate clearly and concisely in high-stress situations.
  • In-depth knowledge of emergency communication systems, protocols, and best practices.
  • Effective communication and interpersonal skills to collaborate with other Communications Associates, dispatchers, and hospital and facility personnel.
  • Strong organizational skills and the ability to multitask and prioritize tasks effectively.
  • Exceptional problem-solving and decision-making abilities, especially in time-sensitive and critical situations.
  • Ability to maintain composure and professionalism during high-pressure situations and effectively manage stress.
  • Detail-oriented with exceptional organizational and time management abilities.
  • Demonstrated ability to work collaboratively in a team environment and build strong relationships with stakeholders.
Education, Certificates, Licenses, Registrations:
  • Emergency Medical Dispatcher (EMD) certificate not immediately required butmust be obtained within 30 days of hire date as condition of employment.
Position Type/Expected Hours of Work:

This is a full-time, in-office position.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
  • The employee is frequently required to climb or balance and taste or smell.
  • The employee must regularly lift and /or move up to 150 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 25 pounds.
  • The employee must have close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks. The following factors are representative of the work environment:
  • Typing and Computer Interaction: Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
  • Computer Screens: Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environment.
  • Verbal Communication: The work environment encourages face-to-face and verbal communication among employees, fostering collaboration and a sense of camaraderie.
  • Irregular Schedule/Hours: While the primary work hours are defined, employees may occasionally work irregular schedules to meet organizational needs. Flexibility is embraced to accommodate varied demands.
Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Support the Mission Statement and Philosophy of LifeLine Ambulance
  • Develop a plan for maintaining your own professional growth and development.
  • Evidence of respect for dignity, welfare, basic rights of all patients and team members.
  • Maintain an elevated level of competency within the staff.

LifeLine Ambulance is a proud Equal Opportunity employer, m/f/d/v.

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