Experienced EMS Dispatcher Opportunity

2 weeks ago

Commerce, CA, United States LifeLine Ambulance Full time
Job Details

Level
Experienced

Job Location
Commerce, CA

Position Type
Full Time

Salary Range
$24.50 - $24.50 Hourly

Job Category
Health Care

Go Further In Your EMS Career

LifeLine Ambulance is seeking an experienced Dispatcher/Communications Controller to join our Communications Team. If you've already built your career in EMS dispatch and are ready to level up, this role offers the perfect next step. At LifeLine, you'll work in a supportive, fast-paced environment where your expertise is recognized, your voice matters, and your career growth is a priority. Whether you're looking to expand your leadership potential, take on new challenges, or simply find a fresh environment that values your skills, LifeLine provides the opportunities and resources to help you excel.

Full Job Description

Essential Functions:
  • Dispatching Units: Coordinate and dispatch units in accordance with established protocols and procedures.
  • Incoming Calls Handling: Respond to incoming calls, assessing the nature of the call and providing appropriate assistance or directing calls to relevant personnel as needed.
  • 911 Call Handling: Promptly answer emergency (911) calls, determine the nature and location of incidents, gather critical information, and prioritize calls based on severity and urgency.
  • Support Team Collaboration: Work closely with Communications Associates, Specialists, and the Matrix and CAD Commander to ensure efficient and effective communication and coordination of resources.
  • CAD Information Management: Update and accurately enter information into the Computer-Aided Dispatch (CAD) system to maintain up-to-date records of incidents, unit statuses, and other relevant data.
  • Resource Allocation: Prioritize and allocate available resources based on the urgency and severity of incoming calls and ongoing incidents.
  • Communication Liaison: Serve as a central point of contact for communication between field units, emergency services personnel, and other relevant stakeholders.
  • Emergency Response Coordination: Coordinate multi-agency responses during large-scale incidents or emergencies, facilitating communication and collaboration among different entities involved.
  • Quality Assurance: Ensure compliance with established protocols, procedures, and regulatory requirements to maintain high standards of service delivery and patient care.
  • Training and Development: Participate in ongoing training programs and skill development activities to enhance proficiency in emergency dispatching techniques, use of communication equipment, and relevant software applications.
Compliance & Safety:
  • Reviews paperwork for accuracy and correct process.
  • Must participate in scheduled and unscheduled onsite compliance audits.
  • Implements corrective/preventive measures as determined by the Corporate Compliance/Audit Committee.
  • Cooperates with Internal Audit, Compliance and Dispatch Operations on any recommendations and changes to compliance and legal workflow issues.
  • Takes swift and immediate action in accordance with Internal Audit and Corporate Compliance on any areas of concern.
    • Complies and enforces all policies and procedures.
    • Has successfully completed all required Compliance Training within the required time.
    • Has had no compliance-related corrective action during the current review period.
  • Participate in Safety and Risk training and activities.
  • Serves as a company representative promoting positive customer relationships through proactive involvement in public business and community activities.
  • Ensures a safe and productive work environment. Be a steward of safety, that you and your peers operate safely, in an environment free from danger and risk.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Cognitive/Psychosocial Requirements:
  • Communication
  • Attention to Detail
  • Critical Evaluation
  • Relationship Management
  • Ethical Practice
Qualifications:
  • Previous experience in emergency dispatching, call center operations, or a related role.
  • Proficiency in using computer-aided dispatch (CAD) systems, communication equipment, and other relevant software applications.
  • Strong communication skills, including the ability to convey information accurately and effectively in high-pressure situations.
  • Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks efficiently.
  • Ability to work effectively as part of a team and collaborate with colleagues from diverse backgrounds and disciplines.
Education, Certificates, Licenses, Registrations:
  • High school diploma or general education degree (GED).
    • Education or training in emergency dispatching or related field preferred.
  • EMT (Emergency Medical Technician) or EMD (Emergency Medical Dispatcher) certification required.
Position Type/Expected Hours of Work:

This is a full-time and part-time, in-office position. Flexibility to work in shifts, including evenings, weekends, and holidays, as required in a 24/7 operations environment.

Physical Requirements:

The physical demands associated with employees' duties are designed to be reasonable, with accommodation available for individuals with disabilities. The physical demands include:
  • Manual Dexterity: Regular use of hands and fingers is integral to handle, feel, or operate objects, tools, or controls. Employees engage in tasks that require precise manual dexterity.
  • Reach and Arm Movement: Frequent reaching with hands and arms is part of the job, especially when accessing files, equipment, or materials within the workspace.
  • Posture: Employees are frequently required to sit for extended periods, emphasizing the importance of maintaining proper posture and using ergonomic seating.
  • Verbal Communication: Regular activities involve standing, talking, and hearing, reinforcing the significance of effective verbal communication skills.
  • Prolonged Sitting: The nature of tasks often involves prolonged periods of sitting, requiring employees to use ergonomic furniture and equipment to promote comfort and minimize strain.
Work Environment:

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is predominantly an indoor setting characterized by cleanliness, providing a comfortable and conducive atmosphere for administrative tasks. The following factors are representative of the work environment:
  • Typing and Computer Interaction: Daily responsibilities include extensive use of computers and other electronic devices. Employees engage in typing, data entry, and computer interactions.
  • Computer Screens: Employees regularly work with computer screens for extended durations. Proper lighting and screen ergonomics are maintained to reduce eye strain and promote a healthy visual environment.
  • Verbal Communication: The work environment encourages face-to-face and verbal communication among employees, fostering collaboration and a sense of camaraderie.
  • Irregular Schedule/Hours: While the primary work hours are defined, employees may occasionally work irregular schedules to meet organizational needs. Flexibility is embraced to accommodate varied demands.
Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Support the Mission Statement and Philosophy of LifeLine Ambulance
  • Develop a plan for maintaining your own professional growth and development.
  • Evidence of respect for dignity, welfare, basic rights of all patients and team members.
  • Maintain an elevated level of competency within the staff.


LifeLine Ambulance is a proud Equal Opportunity employer, m/f/d/v.

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