Client Solutions Specialist

5 days ago

Minneapolis, Minnesota, United States little pepper promotions Full time $60,000 - $90,000 per year

About Us

Hi We're little pepper promotions — a creative promotional branding outfit based in Northeast Minneapolis. We help brands bring their stories to life through thoughtful, design-forward merchandise and custom projects.

We're a small but mighty team that thrives on collaboration, creativity, and attention to detail. As we continue to grow, we're looking for talented professionals who love managing projects, building relationships, and delivering exceptional client experiences from start to finish.

Our culture is built around curiosity, care, and craftsmanship — and yes, our friendly office dog, Hattie, who loves to "attend" meetings and greet the team.

Position Overview

As a Client Solutions Specialist, you'll be a key part of our operations team, managing multiple projects through production — from client order to on-time delivery. You'll coordinate with suppliers, track details, and ensure that every project runs smoothly. This role blends account management, creative collaboration, and operational precision — perfect for someone who enjoys variety, thrives on organization, and loves bringing ideas to life.

Primary Responsibilities

Order & Project Management

  • Manage multiple client projects through production, ensuring all details are handled from order placement to delivery.
  • Communicate with suppliers to confirm timelines, approvals, and shipping details.
  • Send art proofs, order confirmations, and shipping notifications to clients.
  • Monitor tracking details and resolve any order issues quickly and effectively.

Sales & Client Support

  • Provide outstanding service and support to client accounts.
  • Assist with curated product recommendations ("decks") for client presentations.
  • Place and track client orders, invoicing upon completion.
  • Conduct regular client outreach to encourage reorders and ongoing engagement.
  • Attend vendor meetings and product showcases to stay up to date on trends and new offerings.

Office & Team Support

  • Help coordinate packaging, shipping, and fulfillment for client projects and company shops.
  • Contribute ideas to improve systems, efficiency, and client experience.
  • Support company events, client initiatives, and community projects.

Desired Skills & Experience

  • 2–5 years of experience in project coordination, account management, or the promotional products industry.
  • A college degree or equivalent work experience.
  • Highly organized with exceptional attention to detail and follow-through.
  • Excellent written and verbal communication skills.
  • Ability to multi-task and prioritize effectively in a fast-paced environment.
  • Self-motivated, proactive, and solution-oriented.
  • Comfortable collaborating with vendors, clients, and teammates.
  • Creative thinker with strong problem-solving skills.

What little pepper Offers You

  • Full-time, salaried position with bonus opportunities.
  • Medical and dental insurance, plus Health Savings Account.
  • $500 annual health and wellness stipend.
  • 401(k) plan with employer match (eligible after 1 year).
  • Paid time off and summer Friday half-days.
  • Opportunity for hybrid work schedule after training.
  • A supportive, creative team culture — and yes, some occasional dog cuddles.

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